Hotline Technical Support Engineer

Hikvision UK & Ireland; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the security industry is seeking a Human Resources Specialist to provide vital technical support. The role involves assisting clients with Hikvision products, maintaining CRM systems, and ensuring customer satisfaction through effective communication and problem-solving. Ideal candidates will possess strong IT and CCTV system knowledge, along with excellent interpersonal skills.

Qualifications

• Entry level position requiring knowledge in IT and CCTV systems.
• Good communication and problem-solving skills are essential.

Responsibilities

• Provide support to distribution partners and installers via phone and email.
• Maintain and develop the company’s CRM system.
• Attend training to maintain knowledge and performance.

Skills

IT network design

IT troubleshooting

CCTV system design

CCTV troubleshooting

Door Entry System Design

Door Entry System troubleshooting

Communication

Problem Solving

Job description

Direct message the job poster from Hikvision UK & Ireland

Human Resources Specialist at Hikvision UK & Ireland

Hotline Technical Support Engineers within Hikvision UK Limited play a pivotal role in the support of distributors, integrators and installers to ensure difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner. By providing this important support, this also ensures that Hikvision business performance and reputation are healthy to help create sustained business growth.

Responsibilities:

Provide support via phone and e-mail to distribution partners and installers in UK & Ireland on Hikvision products efficiently and accurately.

Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.

Help and support with testing products; and report the results to your line manager.

Maintain and develop the company’s CRM system by insuring all data relating to customers and support tickets are accurate and up to date.

Attend regular training and meetings to maintain and expand knowledge and performance level.

Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service.

Knowledge and Skills:

IT network design skills, knowledge and experience

IT troubleshooting skills, knowledge and experience

IP CCTV system design skills, knowledge and experience (desirable)

IP CCTV troubleshooting skills, knowledge and experience (desirable)

Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration) (desirable)

Analogue CCTV system troubleshooting skills, knowledge and experience - desirable for existing systems and migration) (desirable)

Door Entry System Design skills, knowledge and experience (desirable)

Door Entry System troubleshooting skills, knowledge and experience (desirable)

Competences:

• A good team player who is able to work with other team members to achieve team targets
• Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations
• Good problem solving skills and resilience
• Positive attitude towards work
• High integrity

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Information Technology, and Engineering

• Industries

  Security and Investigations and Computer and Network Security

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