Technical Support Engineer

ZipRecruiter; Gateshead; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an Internal Technical Sales Engineer specializing in Electrical Control and Automation. The ideal candidate will support sales efforts, maintain customer relationships, and provide technical guidance. Candidates with a background in electrical engineering or customer service are encouraged to apply.

Benefits

Negotiable Salary Package

Pension

Other benefits

Qualifications

• GCSE Maths and English or equivalent required.
• Relevant knowledge and experience in Electrical Engineering preferred.
• Experience in sales/customer service environment is advantageous.

Responsibilities

• Provide sales and technical support to external customers.
• Develop and maintain customer relationships.
• Handle product technical inquiries and offer product selection advice.

Skills

Commercial awareness

Technical electrical knowledge

Customer service experience

Proficiency in Microsoft Office

Education

GCSE Maths and English (or equivalent)

ONC/HNC in Electrical Engineering or similar qualification

Tools

Data entry systems

Job description

Job Description

Internal Technical Sales Engineer - Industrial Electrical Control & Automation

Negotiable Salary Package, Pension, and other benefits.

Our client requires an Internal Sales Engineer with experience in Electrical Control and Automation to provide sales and technical support to external customers, develop and maintain customer relationships, and promote products and services to maximize sales opportunities.

The candidate is likely to reside in the North of the Tyne area, including North Shields, Whitley Bay, Wallsend, Longbenton, Jesmond, Cramlington, and Blyth, to facilitate commuting. Knowledge of a wide range of electrical market-related products is essential, with strengths in more than one product area preferred.

This role covers industrial electrical, control & automation, factory automation, process control, including control gear, switchgear, automation equipment, variable speed drives, PLC, HMI, instrumentation, cable management systems, connection systems, industrial data communications, enclosures, sensors, and possibly ATEX equipment.

As an Internal Sales Engineer, you will handle all product technical inquiries, with training provided to understand and familiarize yourself with the full product range. You should be able to offer alternatives and advise on product selection. Collaboration with Field Sales Engineers and other staff is essential to achieve branch objectives and sales performance. In a small team environment, engagement in other duties is expected.

Commercial awareness is required to generate quotations and judge the competitive situation to win orders while maintaining profitability. Technical electrical knowledge is necessary, with flexibility on qualifications if the candidate demonstrates relevant knowledge, product application understanding, and commercial awareness.

The ideal candidate may currently be an internal sales engineer, technical support engineer, electrical engineer transitioning into a commercial role, or a graduate engineer with customer service experience seeking to develop a career in technical sales.

Knowledge and Experience:

• GCSE Maths and English (or equivalent)
• Relevant knowledge and experience, or ONC/HNC in Electrical Engineering or similar qualification
• Proficient in Microsoft Office and data entry systems
• Full clean driving license
• Experience in sales/customer service environment
• Experience in electrical engineering or electrical distribution is advantageous

Postcodes are for advertising purposes only. To register interest, send an updated CV for a confidential discussion. For more positions, click on the Rise logo or visit our website.

We operate across various B2B market sectors including Renewable Energy, Electrical, Control & Automation, Electronics, Pneumatics, Hydraulics, Fluid Power, Instrumentation, Engineering services, Industrial Consumables, Components, Capital Equipment, Material Handling, Scientific Equipment, Petrochemical, and Utilities.

Rise Executive Search & Recruitment Ltd offers a wide range of B2B sales roles including: Internal Sales Engineer, Technical Support, Product Specialist, Sales Manager, UK Sales Manager, Regional/Area/Sales Manager, Sales Executive, Account Manager, Business Development Manager, Key Account Manager, Sales Representative, Sales Engineer, Export/International Sales, and more.