Technical Support Engineer

Dutypoint Ltd; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

Dutypoint Ltd, a market leader, is seeking a Technical Support Engineer to provide essential support across multiple departments. The role involves troubleshooting customer issues, conducting site visits, and ensuring compliance with technical standards. Ideal candidates will have strong communication skills, practical hands-on experience, and comprehensive knowledge in building services and plumbing. Join a dynamic team focused on continuous growth and improvement.

Qualifications

• Knowledge in pumping and hydraulics.
• Experience in HVAC and building services.
• Familiarity with water systems and plumbing.

Responsibilities

• Provide technical support across departments.
• Conduct site visits for troubleshooting.
• Assist sales teams with technical solutions.
• Support product development and manufacturing.

Skills

Practical hands-on experience

Ability to manage multiple priorities

Commercial awareness

Ability to work under pressure

Creative thinking

Attention to compliance

Strong communication skills

Teamwork skills

Willingness to learn new software

Experience with AutoCAD schematics

Job description

This is a unique opportunity to join a dynamic team and share in our success. We merged in January 2025 and are the market leader in each of the sectors we serve, including Commercial, Domestic, Residential, and Service divisions. We are committed to growth, which brings more opportunities to invest in products, infrastructure, and in our people. Our ambition is to extend our market leadership and create a great workplace. We aim to achieve this by maintaining an entrepreneurial mindset, being customer-focused, competitive, and operationally excellent.

Job Title: Technical Support Engineer

Employing Entity: Dutypoint Ltd

Employment Basis: Permanent

Location: Office/Field Based

Reports To: Technical Support Manager

Purpose of Role:

The Technical Support Engineer provides support across various departments, including Sales, Service, and Production. Responsibilities include site visits, troubleshooting customer issues over the phone, supporting new product development, providing hands-on technical support in the factory, electrical design work, and supporting continuous improvement projects. The role involves ensuring designs comply with standards and meet client specifications through factory quality checks.

Responsibilities:

1. Assist sales teams with technical solutions via ticketing system.
2. Support onsite service team with technical queries and unit specifications.
3. Conduct site visits to investigate issues or advise on technical problems.
4. Lead mini continuous improvement projects.
5. Support manufacturing with technical problems and liaise with stakeholders to resolve issues, prioritizing customer satisfaction.
6. Assist purchasing with technical product queries.
7. Coordinate with suppliers and other departments.
8. Contribute to creating O&M manuals, datasheets, and installation guides.
9. Guide CAD technicians on technical drawings and support their queries.
10. Prepare technical opinions and reports for customer disputes.

Knowledge:

• Pumping and hydraulics
• Variable speed drives and pump controllers
• HVAC and mechanical/electrical building services
• Water systems (hot, cold, foul, surface)
• Domestic and commercial plumbing
• Monitoring and control systems

Skills:

• Practical hands-on experience (advantageous)
• Ability to manage multiple priorities and customer expectations
• Commercial awareness
• Ability to work under pressure and meet deadlines
• Creative and lateral thinking
• Attention to compliance and best practices
• Strong communication and teamwork skills
• Willingness to learn new software and attend training
• Experience with AutoCAD schematics (advantageous)