Technical Support Engineer

HCLTech; Dundee; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking technology company that values innovation and problem-solving. This role offers the opportunity to leverage your IT support expertise to diagnose and resolve complex issues across hardware, software, and network systems. You will play a crucial part in maintaining and upgrading essential technology, ensuring seamless connectivity and operational efficiency. With a commitment to fostering an idea-first culture, you will be empowered to make impactful contributions while working alongside a diverse team of professionals. If you are passionate about technology and eager to find your spark, this position is perfect for you.

Qualifications

• 5+ years' experience as an IT support engineer or equivalent role.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Diagnose and resolve hardware, software, or network issues.
• Maintain, upgrade, and install necessary hardware and software.
• Perform advanced troubleshooting of wireless and data networks.

Skills

Diagnose and resolve problems

Hardware and software maintenance

Advanced troubleshooting (LAN/WAN)

Intune & Autopilot knowledge

SCCM Client side troubleshooting

Windows patching and troubleshooting

Microsoft O365 troubleshooting

Crowdstrike Antivirus knowledge

Bitlocker functionality knowledge

ITSM process and SLA knowledge

Operating System installation & troubleshooting

Analytical and problem-solving skills

Communication skills

Job description

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Here is an opportunity to be part of HCL Technologies:

Skill set required:

1. Diagnose and resolve problems with hardware, software or network connectivity.
2. Maintain, upgrade, and install hardware and software as needed.
3. Experience with advanced troubleshooting of both wireless and/or data networks (LAN/WAN). Network cabling & setup.
4. Good Knowledge of Intune & Autopilot imaging process.
5. Knowledge on System Center Configuration Manager (SCCM) Client side troubleshooting.
6. Good Knowledge on Windows patching and troubleshooting.
7. Good knowledge on Microsoft O365 and troubleshooting, MFA.
8. Knowledge on Antivirus tool like Crowdstrike.
9. Knowledge in Bitlocker functionality.
10. Knowledge on ITSM process and SLA (Incident & Service Task).
11. Good Knowledge of Operating System – Installation & Troubleshooting (Windows 10/11, Server – Added advantage).
12. Excellent analytical and problem-solving skills.
13. Minimum of 5+ years' experience as an IT support engineer or equivalent role – Excellent verbal and written communication skills.