Research and Development Technical Support Engineer

TN United Kingdom; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Research and Development Technical Support Engineer to join their global team. This role involves diagnosing and resolving complex technical issues for OEMs and customers, utilizing strong communication and problem-solving skills. You will manage multiple tasks, contribute to process improvements, and support clients worldwide. If you thrive in a fast-paced environment and possess a deep understanding of networking technologies, this opportunity is perfect for you. Join a diverse team that values inclusion and offers a dynamic work culture.

Qualifications

• 5+ years in a Technical Support Environment.
• Knowledge of SAN and SNMP monitoring/management.

Responsibilities

• Provide technical support via phone, email, and web.
• Document client calls and troubleshoot issues.

Skills

Technical Support

Fault Isolation

Root Cause Analysis

Networking Technologies

Problem Solving

Communication Skills

Teamwork

Multi-tasking

Education

BS or MS in Electrical Engineering

Tools

Windows Servers

Linux/UNIX Servers

Protocol Analyzers

Job description

Research and Development Technical Support Engineer, United Kingdom, Remote

Client:

Broadcom Inc.

Location:

United Kingdom (Remote)

Job Category:

Other

EU work permit required:

Yes

Job Reference:

334b50a5a3ae

Job Views:

12

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Role Summary

The Research and Development Application Support Engineer functions as a member of the Global Technical Support organization to provide technical support via phone, email, and web for Broadcom / Brocade OEMs and customers. Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues.

Main Duties

1. Answer client technical inquiries via phone, email, and web, effectively communicating with clients and internal personnel under pressure.
2. Understand, troubleshoot, diagnose, and resolve OEM and customer issues.
3. Define and manage problem resolution plans and communicate closures/resolutions to OEMs and customers.
4. Document client calls, provide troubleshooting, replicate issues in lab, and research complex problems.
5. Manage multiple tasks simultaneously.
6. Document resolution processes and analyze data traces from protocol analyzers.
7. Contribute to process and procedure improvements within the Support Team.
8. Support OEMs and customers globally, regardless of location/time zone.
9. Participate in setting and achieving department and individual goals, fulfilling service requests.

Shift Schedule

Sunday through Thursday, 07:00 – 16:00 GMT

Desired Skills and Experience

1. BS or MS in Electrical Engineering/Computer Engineering or equivalent experience.
2. Minimum 5+ years in a Technical Support Environment.
3. Knowledge of networking technologies, protocols, SAN, SNMP monitoring/management.
4. Experience with Windows and Linux/UNIX servers.
5. Ability to quickly learn new technologies.
6. Excellent communication, problem-solving, planning, and organization skills.
7. Strong troubleshooting abilities.
8. Effective verbal and written communication skills.
9. Team player with cooperative attitude.
10. Additional European language skills (spoken, business level).

Physical Requirements

1. Frequent use of mouse and keyboard.
2. Frequent phone usage.
3. Occasional lifting.

Broadcom is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, or national origin. We value diversity and inclusion in our workforce.