Networks & Telephony Manager

Jobtailor; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Ingenico is seeking a strategic technical leader to shape the global network and telephony services. You will design solution architecture, set the technical direction, and govern delivery across regions, balancing global framework with local constraints.

You will manage budgets, lead large teams, oversee vendor relationships, and sign off on high- and low-level designs. The role emphasises governance, risk, compliance, and continuous improvement in delivery processes for complex network

Qualifications

• Proven experience leading technical teams and partnering with business stakeholders to drive project delivery.
• Experience managing annual capital (CAPEX) and operating (OPEX) budgets for hardware, software, and telecommunications services.
• Experience of 3rd party vendor service management.
• Managed large teams both direct and through 3rd party arrangements.
• Demonstrated track record of successful delivery oversight for system implementation, upgrades and integrations for large projects and small changes.
• Managing a functional unit through a significant change initiative.
• Experience of applying governance, risk and compliance requirements related to Business Applications.

Responsibilities

• Lead solution design and architecture for global network services.
• Set strategic technical direction for data, voice, WiFi, mobile and cloud connectivity.
• Provide plans for network stability and growth.
• Develop and review global converged network architecture.
• Balance global framework with regional requirements.
• Approve high- and low-level network designs.
• Ensure governance processes for network and telephony design.
• Govern delivery of services with partners.
• Deliver services on time and budget.
• Implement improvements to delivery processes.
• Manage network budgets under Head of Infrastructure & Operations.
• Be accountable for operation of all managed providers.
• Sign off on network tenders and evaluate responses.

Skills

Lead technical teams

Budget management

Vendor management

Governance, risk & compliance

Network design & architecture

Stakeholder collaboration

Job description

Responsibilities

• Solution Design and Architecture
• Set the strategic technical direction and framework for Ingenico’s network services globally including data, voice, WiFi, mobile and cloud connectivity
• Provide strategic plans for network stability and growth in line with changing business requirements
• Development, implementation and ongoing review of the global strategic converged network architecture to support business growth and business plans
• Alignment of regional priorities, local legislation and infrastructure constraints with the global framework to ensure the correct balance of global approach with regional requirements
• Provide final sign off to high- and low-level network designs as required
• Ensure central governance and ways of working processes are implemented to drive consistent technical network design and architecture processes are in place for the global network and telephony services
• Planning and Delivery
• Provide strong governance across Ingenico to all network & telephony services partners involved in delivering network & telephony services to Ingenico
• Responsible for the delivery of the agreed services in a timely and on-budget manner in accordance with agreed ways of working
• Implement continuous improvements and updated processes and templates into the delivery process
• Developing and administering the network related budgets under the guidance of Head of Infrastructure & Operations
• Service Delivery
• Being directly accountable for the effective operation and continuous improvement of all managed network service providers contracted to Ingenico
• Defining and signing off on network tenders, assessing responses and making informed business and technically lead decisions for new networking & telephony services

Requirements

• Proven experience leading technical teams and partnering with business stakeholders to drive project delivery
• Experience managing annual capital (CAPEX) and operating (OPEX) budgets for hardware, software, and telecommunications services.
• Experience of 3rd party vendor service management
• Managed large teams both direct and through 3rd party arrangements
• Demonstrated track record of successful delivery oversight for system implementation, upgrades and integrations for large projects and small changes
• Managing a functional unit through a significant change initiative
• Experience of applying governance, risk and compliance requirements related to Business Applications

Core Competencies

Demonstrates expertise in Solution Design and Architecture, with a focus on strategic technical direction for global network services. Proven ability to manage budgets, lead technical teams, and ensure effective service delivery while aligning with governance and compliance requirements.