Technical Support Engineer

Adria Solutions Ltd; Cambridge; On-site; GBP 30,000 - 50,000; Full time

Job summary

A dynamic company seeks a passionate Technical Support Engineer to enhance customer experiences and support cutting-edge technologies. This role involves troubleshooting technical issues, developing user guides, and conducting demonstrations, all while collaborating with engineering teams. With opportunities for professional growth and a competitive salary, this position is perfect for those eager to make a difference in the tech industry. Join a forward-thinking team that values innovation and customer satisfaction, and take your career to the next level.

Benefits

Competitive salary

Annual performance bonus

Pension scheme

Health insurance

Equity stock options

Qualifications

• 2+ years in a technical support role, preferably in hardware or software.
• Ability to explain complex technical concepts clearly.

Responsibilities

• Provide timely technical support to customers via various channels.
• Collaborate with teams to improve product quality and user experience.

Skills

Problem-solving skills

Communication skills

Technical support experience

Documentation skills

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Physics

Bachelor's degree in Computer Science

Tools

CRM systems

Technical writing tools

Job description

Join to apply for the Technical Support Engineer role at Adria Solutions Ltd.

Technical Support Engineer - Cambridge

Our client is seeking a skilled Technical Support Expert to join their team. This role is based in Cambridge with regular travel to their headquarters in Oxford, as well as national and international travel to support customers.

Key Responsibilities

1. Build, test, debug, and document production-level systems and products
2. Develop user guides, application notes, and demonstration materials
3. Conduct technical demonstrations for customers and internal teams
4. Provide timely and effective technical support to customers via email, phone, and in person
5. Troubleshoot and resolve technical issues related to products
6. Collaborate with engineering and product teams to improve product quality and user experience

Requirements

1. Bachelor's degree in Electrical Engineering, Physics, Computer Science, or a related field
2. At least two years of experience in a technical support role, preferably in hardware or software environment
3. Strong problem-solving skills and attention to detail
4. Excellent written and verbal communication skills
5. Ability to explain complex technical concepts clearly and accessibly
6. Proficiency in relevant programming languages and software tools
7. Experience with documentation and technical writing
8. Ability to work independently and as part of a team
9. Full, clean driving license

Preferred Qualifications

1. Over two years experience in the development of camera systems
2. Experience in infrared camera business or advanced imaging industry
3. Familiarity with CRM systems
4. Knowledge of IT infrastructure and networking concepts

Benefits

1. Competitive salary
2. Annual performance bonus of 10%
3. Pension scheme
4. Health insurance
5. Equity stock options

Our client offers a dynamic work environment with opportunities for professional growth and the chance to work with cutting-edge technologies. If you are passionate about technology and customer support, we would love to hear from you.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: IT System Training and Support

Referrals can increase your chances of interviewing at Adria Solutions Ltd by 2x.