Technical Support Engineer

Crestwave Solutions Ltd; Bromley; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a proactive Technical Support Engineer to enhance their support team. This role involves resolving IT issues, troubleshooting network equipment, and providing exceptional customer service. The ideal candidate will possess strong networking skills and experience in setting up and maintaining IT systems. Join a dynamic team where your contributions will directly impact customer satisfaction and operational efficiency. If you thrive in a collaborative environment and are passionate about technology, this opportunity is perfect for you.

Qualifications

• Experience in setting up user accounts, MFA, and email accounts.
• Ability to build laptops and desktops from scratch.

Responsibilities

• Completing technical support tasks and resolving IT issues.
• Troubleshooting issues with servers, firewalls, Wi-Fi, and network equipment.

Skills

Networking

Problem Solving

Technical Support

Customer Service

Troubleshooting

Tools

Office Packages

Antivirus Software

Backup Solutions

Job description

Join to apply for the Technical Support Engineer role at Crestwave Solutions Ltd.

We have a great opportunity for an organized, self-motivated Technical Support Engineer with strong networking exposure and excellent team player capabilities to join a well-established company based in Bromley, South East London.

Responsibilities:

1. Completing technical support tasks and resolving IT issues.
2. Problem solving and closing support calls on cloud-based and on-premises systems.
3. Troubleshooting issues with servers, firewalls, Wi-Fi, and network equipment.
4. Building and configuring laptops, Macs, and PCs.
5. Answering customer calls and managing support tickets.
6. Visiting customer sites and delivering outstanding customer service.

Essential Requirements:

• Experience in setting up user accounts, MFA, email accounts, and security groups.
• Ability to build laptops and desktops from scratch.
• Extensive experience supporting and troubleshooting Office packages.
• Strong understanding of networking and IT systems, both on-premises and cloud-based.
• Knowledge of supporting backups and antivirus software.
• Good security practices, including updates and password management.