Technical Support & Customer Care Advisor

Wolf Steel (UK) Limited; Berkswell; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Permanent, full-time position (37.5h/w

Salary up to £26,000

Pension scheme

Health care and life assurance

Income protection

Employee Assistance Program

Employee discounts

Job summary

Napoleon is North America’s largest privately owned barbecue manufacturer and from our offices & warehouse located near Berkswell, we supply leading multiple & independent retailers across the UK with barbecues and accessories.

A great opportunity has arisen to join the UK subsidiary of a long established international Canadian manufacturing business in a varied and challenging position as: Customer Service & Technical Support Advisor.

Qualifications

• Experience in customer service, administration or sales support.
• Strong communication and problem-solving abilities.
• Ability to explain technical information clearly to customers.
• Interest in products and enthusiasm to learn details

Responsibilities

• Handle consumer enquiries by phone and email.
• Provide guidance on product operation, care and troubleshooting.
• Manage warranty claims and escalate where needed.
• Identify models, components and spare parts.
• Process spare parts and direct orders; keep customers informed.
• Pick, pack and dispatch parts; liaison with warehouse on stock.
• Maintain accurate records and stay updated on new products.

Skills

Customer service

Administration

Sales support

MS Office

Sage Accounts 50

Tools

MS Office

Sage Accounts 50

Job description

Napoleon is North America’s largest privately owned barbecue manufacturer and from our offices & warehouse located near Berkswell, we supply leading multiple & independent retailers across the UK with barbecues and accessories.

A great opportunity has arisen to join the UK subsidiary of a long established international Canadian manufacturing business in a varied and challenging position as: Customer Service & Technical Support Advisor.