Retailer Success & Sales Support Specialist

Wolf Steel (UK) Limited; Berkswell; On-site; GBP 23,000 - 24,000; Full time

Benefits offered by this job

Pension scheme

Health care medical insurance

Life assurance

Income protection

Employee discounts on product range

Employee Assistance Program

Job summary

Napoleon, North America’s leading barbecue manufacturer, is seeking a Retailer & Sales Support Coordinator for our UK office near Berkswell. You will be the main contact for retailers, handling orders, inquiries and day-to-day sales administration while enabling the field sales team to service our retail network.

You’ll work with customer service, sales and warehouse colleagues to ensure smooth operations, process orders, manage stock information, and handle consumer enquiries, warranties and

Qualifications

• Experience in sales support, customer service or admin in a sales or retail environment.
• Strong customer service and communication, with a professional and solutions-focused approach.
• Excellent knowledge of MS Office; Sage Accounts 50 experience a plus.
• Well organized, accurate and able to multitask.
• Positive attitude and proactive problem-solving.
• Must have a valid, clean driver's license and own transport.

Responsibilities

• Handle retailer enquiries by phone and email, including order, product, stock and delivery queries.
• Process retailer orders accurately and coordinate with transport companies to support timely delivery.
• Resolve retailer issues and order queries, escalating as appropriate and keeping customers informed.
• Provide day-to-day support to the field sales team with customer information, orders, reports and follow-up activities.
• Provide product, stock and order information to support retailer visits and customer discussions.
• Liaise with the warehouse regarding stock availability, order fulfilment and deliveries.
• Maintain accurate retailer, customer, order and sales records.
• Prepare sales reports, customer information and other documentation as required.
• Assist with general administration, stock control, trade shows and events as required.
• Support the warehouse with stock handling, spare parts, packing and order picking when required.
• Provide support to consumers with general enquiries, warranty claims and spare parts requirements when required.
• Work closely with sales, customer service and warehouse colleagues to support smooth day-to-day operations.
• Ensure the showroom, reception and office areas are clean and tidy.

Skills

Customer service

MS Office

Organised

Problem solving

Stock management

Driver's license

Tools

Sage Accounts 50

Job description

Napoleon, North America’s leading barbecue manufacturer, is seeking a Retailer & Sales Support Coordinator for our UK office near Berkswell. You will be the main contact for retailers, handling orders, inquiries and day-to-day sales administration while enabling the field sales team to service our retail network.

You’ll work with customer service, sales and warehouse colleagues to ensure smooth operations, process orders, manage stock information, and handle consumer enquiries, warranties and