Technical Support Coordinator - EV & Energy Tech

myenergi; Grimsby; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Free on-site EV charging

Private medical insurance

Cycle to work scheme

25 days holiday

Employee assistance programme

Job summary

myenergi is seeking a Technical Support Coordinator to assist customers through service tickets and resolve issues efficiently. The role involves engaging with customers over the phone, troubleshooting technical queries, and ensuring excellent service.

The ideal candidate will have customer service experience and strong communication skills, alongside a passion for technical support. The position offers benefits including private medical insurance and a positive, purpose-driven working environment.

Qualifications

• Minimum of 1 year’s customer service experience.
• Technical interest or background, capable of troubleshooting.
• Excellent written and verbal communication skills.

Responsibilities

• Support customers in response to service tickets.
• Identify and troubleshoot technical issues.
• Deliver a world-class customer experience.

Skills

Customer service experience

Technical troubleshooting

Communication skills

Problem-solving skills

Job description

myenergi is seeking a Technical Support Coordinator to assist customers through service tickets and resolve issues efficiently. The role involves engaging with customers over the phone, troubleshooting technical queries, and ensuring excellent service.

The ideal candidate will have customer service experience and strong communication skills, alongside a passion for technical support. The position offers benefits including private medical insurance and a positive, purpose-driven working environment.