Technical Support Associate – Medical Devices & Software

Keeler Ltd

United Kingdom

Remote

GBP 22,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Base salary + performance bonus

Pension scheme

Other associated benefits

Job summary

Keeler Ltd, a global eyecare innovator, invites applications for a Technical Support Associate – Products & Software in Windsor. You will deliver first-line technical support for Keeler product range and software, including Keeler Konnect, Accutome Connect, Kapture and Kinexis, while training is provided to develop product knowledge and customer-facing skills.

You will work with a curious, customer-focused mindset, assist with installation and troubleshooting, and help maintain knowledge bases

Qualifications

Degree or equivalent qualification in Engineering, Biomedical Engineering, Computer Science, Information Technology, Electronics or related technical discipline.
Experience in customer-facing IT support or service desk is desirable.
Familiarity with remote support tools (e.g., TeamViewer) and ticketing/ERP/CRM systems.
Experience with knowledge base platforms and creating educational content is beneficial.

Responsibilities

Be the first point of contact for technical enquiries via ticketing system, email, phone and video.
Assist customers and colleagues with product and software-related inquiries.
Support troubleshooting, software installation and operational guidance.
Use remote support tools to assist with installation, configuration and basic troubleshooting.
Register, classify and track enquiries and product returns in ERP, keeping records updated.