Infrastructure Engineer - 3rd Line - ASAP Start

Oliver Bernard; Greater London; Hybrid; GBP 42,000 - 48,000; Full time

Job summary

Oliver Bernard in London is recruiting a 3rd line IT Support Analyst/Engineer to join a growing Retail/Ecommerce IT team. The role covers Windows servers, VMware, Azure, Intune and more, with a Hybrid two-days-per-week on-site pattern.

Responsibilities include owning outages, handling critical escalations and ensuring the IT infrastructure is secure, resilient, and scalable for a demanding environment.

Qualifications

• Experience in a 3rd line IT support/engineering role.
• Experience supporting Microsoft 365.
• Broad infrastructure knowledge including AD, VMs and Citrix.
• Experience with end users and customers.

Responsibilities

• Own outages and escalations and coordinate resolution.
• Support the backbone of the technology estate to keep it secure and scalable.
• Work in a hybrid London office environment, two days on-site.

Tools

Windows servers

VMware

Azure

Intune

Citrix

SQL Server

Monitoring

Active Directory

DNS

DHCP

Job description

Our client is a leading retail and ecommerce brand and are growing their Network, Cloud and Infrastructure IT team.

This is a 12 month FTC with an ASAP start paying up to £48K pro-rated.

In their London office (2 days a week, hybrid working) they're looking to hire a 3rd line Support Analyst / Engineer - Someone with good skills across Windows servers and infrastructure, VMware, Azure and Intune - A broad and varied role.

You’ll support the backbone of their technology estate, "own" outages and escalations and be key in ensuring the IT infrastructure is secure, resilient and ready to scale.

Requirements

• Previous experience in a similar 3rd line IT support analyst / engineering role
• Experience supporting Microsoft 365
• Broad infrastructure knowledge across
• Active Directory, Virtual Machines and Citrix, (Windows) Servers, SQL Server, monitoring and Azure cloud etc
• Solid understanding of networking (DNC, DHCP etc)
• Good experience of Intune, SCCM would be ideal too
• Experience working directly with end users and customers