Technical Support Analyst

Gap Personnel; Norwich; On-site; GBP 37,000 - 45,000; Full time

Job summary

A leading company in healthcare IT is seeking a skilled Technical Support Analyst for a temporary position at Norfolk and Norwich University Hospital. This role involves providing high-quality support to maintain critical IT infrastructure while promoting a culture of excellence within the team. Key responsibilities include system performance management, compliance with NHS standards, and mentoring junior staff.

Qualifications

• Relevant IT degree or equivalent certification required.
• MCP or MCSE certifications are essential.
• HND/HNC in relevant discipline is desirable.

Responsibilities

• Provide 2nd and 3rd line support for IT systems.
• Manage and maintain Windows Server and Desktop environments.
• Monitor system performance and ensure compliance with IT policies.

Skills

Problem-solving

Analytical abilities

Excellent communication

Interpersonal skills

Education

Relevant IT degree or equivalent professional qualification

HND/HNC in a relevant discipline

MCP or MCSE (Windows Server 2003–2012)

Job description

Technical Support Analyst

Band 6 (Equivalent) | £37,338 – £44,962 pro rata
Location: Norfolk and Norwich University Hospital (NNUH)
Contract: Temporary – 3 months initially (with potential to extend)
Hours: Full-time, 37.5 hours per week (Mon–Fri)
Employer: gap personnel (acting on behalf of the NHS)

Job Summary

An exciting opportunity has arisen for an experienced Technical Support Analyst to join the IT Technical Support Team at Norfolk and Norwich University Hospital (NNUH). This is a key role providing second and third-line support to end users, helping maintain critical infrastructure systems and ensuring the Trust’s IT services operate at optimum performance.

You will be expected to deliver high-quality support and contribute to a culture of excellence, aligned with NNUH’s PRIDE values – People Focused, Respect, Integrity, Dedication, and Excellence.

Main Duties and Responsibilities

• Provide 2nd and 3rd line support for IT systems and services

• Manage and maintain Windows Server and Desktop environments

• Monitor system performance, backup procedures, and capacity planning

• Support Citrix, Oracle databases, and security configurations

• Lead or support infrastructure upgrades and installations

• Ensure compliance with IT policies, NHS security standards, and service level agreements

• Communicate effectively with clinical and non-clinical users

• Mentor junior team members and contribute to continuous service improvement

• Participate in on-call rota and project-based assignments as required

Skills and Experience Required

Essential Qualifications:

• Relevant IT degree or equivalent professional qualification

• MCP or MCSE (Windows Server 2003–2012)

• HND/HNC in a relevant discipline

Essential Experience:

• Supporting Microsoft Server environments, desktop systems, and networking technologies (LAN, TCP/IP)

• Managing SQL Server, Web Server products, and antivirus/security patching

• Experience with multi-user database systems (e.g. ICE)

• Technical documentation and training material preparation

• Familiarity with NHS IT systems and standards

Key Skills:

• Strong problem-solving and analytical abilities

• Ability to work independently or as part of a team

• Excellent communication and interpersonal skills

• Adaptable and proactive approach to evolving IT challenges

• Committed to upholding the values of the NHS and delivering high-quality IT support

How to Apply

To apply for this role, please send your CV to [e-mail] or contact us directly on 01603 767617 for more information.

gap personnel group is committed to equality and fair recruitment, basing hiring decisions solely on suitability for the role.
We are acting as an employment business on behalf of the NHS for this vacancy.