Technical Support Analyst

transoftsolutions; Birmingham; Hybrid; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Flexible hybrid work

Professional development

Global team culture

Job summary

Transoft Solutions in the UK is seeking a Technical Support Analyst to join our global Technical Support Team in a hybrid role based in Birmingham. You will deliver outstanding technical assistance to customers and internal teams while helping users get the most from our software solutions.

The ideal candidate has CAD drafting experience, proficiency with AutoCAD, MicroStation and Civil 3D, and strong problem-solving and communication skills.

Qualifications

• Degree, diploma, or equivalent experience in engineering, technology, or related field.
• Experience with CAD drafting and proficiency in AutoCAD, MicroStation, and Civil 3D.
• Fluency in written and spoken German is essential.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication, customer-focused.

Responsibilities

• Deliver exceptional customer support by identifying issues and providing effective solutions.
• Provide technical assistance to internal and external customers.
• Diagnose, troubleshoot, and resolve product-related issues.
• Reproduce and isolate problems in a test environment.
• Prepare and modify AutoCAD and MicroStation drawings.
• Support QA and Development with software testing and issue reporting.
• Create technical documentation, issue reports, and best-practice guidance.
• Communicate product issues, enhancements, and customer feedback to Product Management and Development teams.
• Deliver technical presentations and product demonstrations to internal and external audiences.

Skills

Problem-solving

Analytical skills

Communication skills

Customer-focused

Team collaboration

Education

Engineering/related field degree

Tools

AutoCAD

MicroStation

Civil 3D

Job description

Do you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation and operational professionals. In its 35th year and with over 100,000 users in 150 countries worldwide, the company’s success is a result of our people, our innovative and highly sought-after products, and the exceptional customer service that we deliver.

About the Role

We are looking for a Technical Support Analyst to join our Technical Support Team. In this role, you will provide outstanding technical support and customer service to both customers and internal teams, helping users get the most from our software solutions.

NOTE: This is a hybrid role where you will be expected to work a minimum of 2 days per week in our Birmingham Office, UK.

Key Responsibilities

• Deliver exceptional customer support by identifying issues and providing effective solutions.
• Provide technical assistance to internal and external customers.
• Diagnose, troubleshoot, and resolve product-related issues.
• Reproduce and isolate problems in a test environment.
• Prepare and modify AutoCAD and MicroStation drawings.
• Support Quality Assurance and Development teams with software testing and issue reporting.
• Create technical documentation, issue reports, and best-practice guidance.
• Communicate product issues, enhancements, and customer feedback to Product Management and Development teams.
• Deliver technical presentations and product demonstrations to internal and external audiences.

About You

• Degree, diploma, or equivalent experience, ideally in engineering, technology, or a related field.
• Experience with CAD drafting and proficiency in
  AutoCAD, MicroStation, and Civil 3D.
• Fluency in written and spoken German is essential.
• Strong problem-solving and analytical skills.
• Passion for technology and learning new tools.
• Excellent verbal and written communication skills.
• Customer-focused with a professional and collaborative approach.
• Ability to build strong relationships and communicate technical concepts clearly.
• Experience using a CRM system is an asset.

About Us

• Flexible hybrid and remote working options.
• Professional development and growth opportunities.
• Global team and collaborative culture.
• Community involvement through charitable and social initiatives.
• A supportive workplace that values diversity, respect, innovation, and teamwork.

At Transoft Solutions, we embrace diversity, as we strongly believe that our diverse backgrounds, coupled with our cultural and experiential differences make us stronger and better positioned to support our global customers. We are a collaborative group of individuals who value respect, professionalism, creativity, drive and compassion, and we pride ourselves in being a socially responsible company that does its part in making the global community a better place for everyone.