Technical Support Advisor (Field & Remote)

Red Recruitment; Leeds; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free parking

Health and wellbeing programme

Monthly bonus job bonus scheme

Pension scheme

33 days annual leave

Social events

Job summary

Red Recruitment is recruiting Customer Service Advisors for a Leeds-based client, an award-winning customer management company. This role targets individuals with technical customer service experience, ideally in financial services, and involves handling inbound and outbound calls with remote support to field agents.

Excellent communication skills, strong problem-solving abilities, and the ability to manage multiple priorities are essential for success in this position.

Qualifications

• Previous experience in a technical support, helpdesk, operations support, or contact centre environment.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication skills with the ability to explain technical information clearly.
• Confident working under pressure and managing multiple priorities simultaneously.
• Strong attention to detail and ability to follow processes accurately.
• Competent using multiple systems and applications simultaneously.

Responsibilities

• Provide telephone and remote support to field agents completing warrant installations.
• Diagnose and resolve technical issues related to hardware, software, connectivity, and installation processes.
• Guide field teams through troubleshooting steps and procedural requirements.
• Monitor live jobs and provide operational support to ensure successful completion.
• Escalate complex technical issues to specialist teams when required.
• Accurately record all interactions, actions, and outcomes on internal systems.
• Support compliance with company procedures, safety standards, and regulatory requirements.
• Work collaboratively with operational, technical, and management teams to continuously improve performance and service delivery.

Skills

Technical support

Helpdesk

Operations support

Contact centre

Job description

Red Recruitment is recruiting Customer Service Advisors for a Leeds-based client, an award-winning customer management company. This role targets individuals with technical customer service experience, ideally in financial services, and involves handling inbound and outbound calls with remote support to field agents.

Excellent communication skills, strong problem-solving abilities, and the ability to manage multiple priorities are essential for success in this position.