Technical Support Advisor – Electromechanical Expertise

Miller's Vanguard; Luton; On-site; GBP 40,000 - 46,000; Full time

Job summary

A leading company with over 40 years of supporting the UK’s supermarket chains is looking for a Technical Support Advisor to expand their operations team. The ideal candidate will provide expert technical assistance and contribute to streamlining technical processes while working in a state-of-the-art environment that values employee development.

Benefits

Company Pension

32 days holiday per year

Training in City & Guilds accredited academy

Job Specific Uniform & tooling for all roles

Company wide fun days and charity events

Qualifications

• Solid understanding of wiring schematics and technical documentation.
• Expertise in electrical and mechanical systems.
• Familiarity with industry-specific tools and technologies.

Responsibilities

• Providing real-time technical support to troubleshoot faults.
• Interpreting technical manuals for accurate part identification.
• Identifying, diagnosing, and resolving technical issues with precision.

Skills

Problem Solving

Communication

Computer Literacy

Analytical Skills

Job description

Job Detail

• Salary 40,000
  
  

Job Description

Due to growing business demands, we’re expanding our operations team and looking for a talented Technical Support Advisor to join us.

If you have hands-on experience with Bakery and Catering equipment and a strong technical background, this role could be a perfect fit. Whether you’re an Electromechanical Technical Advisor or an Engineer ready to step into a support position, we want to hear from you!

Your Role

As our Technical Support Advisor, you’ll be the go-to expert, assisting field-based engineers in diagnosing and resolving technical issues efficiently. Your responsibilities will include:

Providing real-time technical support to engineers to troubleshoot faults

Interpreting technical manuals to ensure accurate part identification

Assessing the priority of reactive calls based on severity

Triage jobs to streamline resource planning and improve efficiency

Transcribing verbal technical details from engineers into company systems

Identifying, diagnosing, and resolving technical issues with precision

What You Bring

We’re looking for someone with a strong technical skillset and problem-solving mindset. You should have:

Solid understanding of wiring schematics and technical documentation

Expertise in electrical and mechanical systems

Sharp analytical and problem-solving skills

Strong communication abilities

A high level of computer literacy

Familiarity with industry-specific tools and technologies

The ability to research and adapt to new equipment

Company Information

Who are we?

Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.

Our service are as follows: –

• Nationwide reactive maintenance
• Hygienic Deep cleaning & Planned maintenance services
• Refurbishment, logistics and installation of equipment
  
  

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

Our people

Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.

Our team of over 500 employees have the advantage of working in state-of-the-art working environments: –

• New (2021) Technical response centre
• Award Winning research, Innovation, and recycling facility
• Industry leading Mercedes Benz fleet
  
  

We believe in providing you with the very best environment and tools to do the job.

Career Development

Training is also a huge part of our culture here at Miller’s Vanguard and our City and Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service, we want to make sure that our staff can progress and keep pace with ever changing equipment technologies.

Why Join Us

• Training in our City & Guilds accredited academy
• Job Specific Uniform & tooling for all roles
• Company wide fun days and charity events
• Company Pension
• 32 days holiday per year
• Regular staff ‘treats’ for employees and their families
  
  

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