Informatics Technical Support Specialist - AlinIQ IMS & BIS

Abbott Laboratories; United Kingdom; Remote; GBP 35,000 - 50,000; Full time

Job summary

A global healthcare leader is seeking an Informatics Technical Service Specialist to drive IT implementations and deliver training for diagnostic software solutions. This role involves working closely with sales teams, providing customer-facing support, and ensuring successful project execution. A related degree and expertise in Laboratory Medicine are essential.

Benefits

Competitive salaries

Superb pension scheme

Private healthcare

Life assurance

Flexible benefits scheme

Qualifications

• Degree in computer science or related field is required.
• Experience in diagnostics laboratory informatics applications.
• Willingness to travel frequently.

Responsibilities

• Drive IT implementation for laboratory software solutions.
• Deliver technical service and user training.
• Support post-sales activities and provide expert knowledge.

Skills

IT functional expertise

Customer-facing support

Laboratory Medicine knowledge

Education

Bachelor's or master’s degree in computer science

Medical or Hospital Informatics

Job description

About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

The Opportunity
This position is in the Core Diagnostics Division. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems are often the first step in patient care decision-making for hundreds of health conditions, from heart attacks to blood disorders to infectious diseases and cancers.

As the Informatics Technical Service Specialist, you will:

• Drive the IT implementation for Abbott Diagnostics laboratory software solutions.

• Deliver excellent technical professional service and training.

• Work closely with regional/local sales teams and Informatics Sales colleagues to develop and profitably grow existing customer accounts.

• Ensure all IT implementation projects are delivered and executed as per the Statement of Work.

• Assist in the preparation of Statement of Work documents, ensuring all relevant information is captured.

• Specify the appropriate hardware solution for IT solutions and liaise with third-party IT hardware providers where appropriate.

• Perform software-related installation and configuration processes.

• Deliver structured software application product training to the end user.

• Support post-sales IT activities and provide expert knowledge.

• Support the procurement process by providing technical information.

Required Qualifications:

• Bachelor's or master’s degree in computer science, Information Systems, Medical or Hospital Informatics, or related disciplines, or relevant experience installing, configuring, and/or maintaining diagnostics laboratory informatics applications.

Required Experience:

• Track record in Healthcare with an emphasis on customer-facing post-sales IT support.

• Excellent IT functional expertise, IT product, and industry knowledge in Laboratory Medicine.

• Willingness to travel frequently

What We Offer:
As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme.

Apply Now
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us atwww.abbott.com, on Facebook atwww.facebook.com/Abbott, and on Twitter @AbbottNews.