Technical Support Administrator & Tester

Octad Recruitment Consultants (Octad ); Wigan; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established software consultancy in the United Kingdom is seeking a Technical Support Administrator & Tester. This role is essential to providing excellent client support while collaborating on software testing and technical improvements. Responsibilities include handling support calls, coordinating maintenance, and maintaining documentation. The ideal candidate is dynamic, adaptable, and eager to learn, with previous experience in a similar environment preferred.

Responsibilities

• Test internally developed software in both development and pre-release stages.
• Log, assign, and resolve support calls within agreed SLAs.
• Act as the point of escalation for client support issues.
• Collaborate with the development team to resolve code issues.
• Schedule engineers for hardware maintenance visits.
• Maintain company ISO standards and service levels.
• Keep SAS records up to date and administer documentation.
• Offer upgrades to existing customers regularly.
• Undertake ad-hoc duties when required.

Job description

?? Job Opportunity : Technical Support Administrator & Tester

Are you dynamic, adaptable, and ready to make an impact in a fast-paced environment? This established software consultancy is seeking a Technical Support Administrator & Tester to join their growing team. This role is central to ensuring their clients receive outstanding support while also contributing to software testing and continual improvement across the technical department.

?? Key Responsibilities

• Test internally developed software in both development and pre-release stages, ensuring quality sign-off.
• Log, assign, and resolve support calls within agreed SLAs.
• Act as the point of escalation for client support issues and complaints.
• Collaborate with the development team to resolve code issues and manage upgrades.
• Schedule engineers for maintenance visits to resolve hardware issues promptly.
• Maintain company ISO standards and ensure service levels meet agreed SLAs.
• Keep SAS records up to date and administer internal documentation systems.
• Offer upgrades to existing customers regularly.
• Undertake ad-hoc duties when required.

?? About You

Were looking for someone with the right attitude, aptitude, and ambition. While not all skills are essential, the ideal candidate wil...