Technical Supervisor

Davies; Leeds; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the legal sector is seeking a Technical Supervisor in Leeds. The role involves providing technical support to litigation handlers, supervising team members, and ensuring best practices in file handling. The ideal candidate will have strong expertise in motor RTA litigation and proven coaching abilities.

Benefits

Davies Incentive Plan

25 days holiday per year

Family Cover Private Medical Insurance (Bupa)

Simply Health Care Cash Plan

WeCare – 24/7 online GP

Death in Service

Critical Illness Cover

Income Protection

Pension Contribution

Employee Volunteering Programme

Qualifications

• Experience in technical coaching and mentoring Fee Earners.
• Competency in handling fast track cases.
• Knowledge of recent changes in Court processes.

Responsibilities

• Provide technical guidance on MOJ and small claims matters.
• Supervise 4-5 fee earners and maintain development records.
• Conduct peer reviews and provide feedback.

Skills

Technical competence in motor RTA litigation

Coaching and mentoring

Knowledge of court processes

Excellent communication skills

Problem-solving skills

Job description

Technical Supervisor

Department: Legal

Employment Type: Permanent - Full Time

Location: Leeds

Description

The Technical Supervisor will provide support to Team Leaders. They will be working with the Team Leaders to drive through processes and policies to ensure that best practice is embedded into file handling practice.

The technical supervisor will also be responsible for supporting the technical progression of litigation handlers and help achieve technical excellence with the litigated unit in line with client SLAs.

Key Responsibilities

• Provide a technical forum for fee earners to provide them with technical guidance on MOJ, Small claims matters up to £10k.
• Complete supervision of between 4-5 supervisees in accordance with the relevant competency framework to ensure accurate technical development records are maintained.
• Assist Team Leaders with technical supervision as required.
• Undertake periodic peer review across small claim files for all fee earners within their span of control providing face to face technical feedback and guidance.
• Undertake all Pre Trial reviews no later than 10 weeks prior to trial or disposal for all fee earners within their span of control providing face to face technical feedback and guidance.
• Identify any training needs and feedback to the appropriate Team Leader, BUD and Technical Director.
• Responsibility to develop all new starters within the span of control to achieve a financial authority within 6 month of starting in role.
• Provide continual feedback on development areas to the Team Leader, BUD and Technical Manager with recommendation for improvement.
• In addition, they will handle a small caseload of fast-track files.

Working Hours
35 hours per week, Mon – Fri 9am to 5pm with 1 unpaid hour for lunch. The role is a hybrid role, with 1 day a week required in the office.
The technical support could span over 2 teams in Liverpool and Leeds and therefore travel to both offices is necessary as and when required to provide the face-to-face technical feedback and guidance.

Skills, Knowledge and Expertise

• Technically competent in motor RTA litigation including small claims and MOJ files with a competency level to handle fast track cases.
• Previous experience of technical coaching and mentoring Fee Earners and be able to demonstrate the ability to progress others technically preferable.
• Knowledge of recent changes in Court processes, including OICP and DCP.
• Knowledge of SRA and ISO guidelines
• Excellent communication and interpersonal skills across all levels.
• Ability to plan, prioritise and focus on achieving targets and objective
• Positive, confident and enthusiastic
• Good client care skills and evidence of working to client guidelines
• Ability to win the trust and confidence of others
• Ability to anticipate problems and identify solutions
• Driven to achieve goals
• Ability to work within the Keoghs Shared Behaviour framework

Required Soft Skills:

• Personal Effectiveness
• Team Commitment: Encourages and supports others
• Resilience: Supports others who are experiencing stress
• Passion for Growth and Improvement: Delivers step change performance Improvement
• Embracing Change: Identifies actions to deliver change.

Business Focus:

• Client Care: Works to add value for the client
• Decision Making: Identifies options and proposals
• Negotiation, Influence and Persuasion: Creates a calculated impact
• Commercial Insight: Thinks and acts commercially
• Leadership:
• Developing Others: Develops others potential
• Planning & Directing: Develops co-ordinated plans
• Managing Performance: Takes appropriate action
• Empowering with Accountability: Devolves Accountability

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

We are connected
We are dynamic
We are innovative
We succeed together

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation