Head of Revenue Operations

Commify-Group

Nottingham

On-site

GBP 100,000 - 115,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Performance bonus

Flexible working

Generous paid leave

Wellbeing support

Learning & development

Job summary

Commify is seeking a strategic Head of Revenue Operations to unify data, processes and tech across Marketing, Sales and Customer Success. You’ll partner with the CRO and international teams to drive GTM planning, forecasting, and end-to-end lead-to-cash.

You’ll design scalable workflows for UI, API, and ISV revenue streams, implement best practices, and own CRM/MAP governance, data migrations, and M&A integrations. Flexible working arrangements are available.

Qualifications

5+ years of senior operational leadership experience in reporting, platform management, and financial planning within a complex B2B SaaS or technology environment.
Commercial finance experience in a B2B setting.
Ability to translate complex sales data into actionable recommendations.
Experience across Marketing and Sales with technical understanding of digital marketing and e-commerce.
Knowledge of CRM, marketing automation and data pipelines.

Responsibilities

Sales Strategy & Planning: drive GTM planning, forecasts, and process improvements across regional teams.
Compensation & Incentives: design and coordinate sales compensation plans and quotas.
Reporting, Analytics & Forecasting: lead forecasting and unified performance reporting to executives.
Customer Lifecycle & Operations: manage lead-to-cash, SLAs for lead qualification and handoffs.
Technology, Data & M&A: own sales tech, BI tools, CRM governance, data migrations for acquisitions.

Skills

Experience across revenue operations

Commercial finance

Analytical ability

Cross-functional teamwork

CRM systems

Marketing automation

Transformation & integration

Stakeholder leadership

Tools

Salesforce

Marketo Engage

BI tools

Job description

At Commify, we're not just a company - we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.

Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.

We need talented people to grow a global company where everyone feels proud to belong, have a purpose, and do their best to directly shape the digital future.

About The Role:

As Commify continues to consolidate its platforms, brands and standardise its offerings across our core business lines (Applications, API, and ISVs), we are seeking a strategic and results-oriented Head of Revenue Operations. This leadership role is responsible for evolving a traditional commercial operations function into a true revenue operations function, responsible for driving sustainable revenue growth by unifying data, processes, and technology stacks across Marketing, Sales, and Customer Success.

Reporting directly to the Chief Revenue Officer (CRO), you will work closely with our international commercial teams to provide robust sales support and analysis. In partnership with Commercial leaders and the VP of Marketing Transformation, you will manage the end-to-end marketing and sales process, implement commercial best practices across all territories, and establish a single source of truth for performance reporting.

Key Responsibilities:

Sales Strategy & Planning: Partner with the CRO to drive GTM planning, sales forecasting, and process improvements across regional teams. Design scalable sales workflows to support UI, API, and ISV revenue streams, while collaborating closely with the VP of Marketing Transformation to align Sales and Marketing and eliminate operational silos.

Compensation & Incentives: Co-design and coordinate competitive sales compensation plans, incentive structures, and quota assignments across all territories.
Reporting, Analytics & Forecasting: Lead the sales forecasting process to ensure regional accuracy and consistency. Deliver unified performance reporting, covering funnel velocity, Net Revenue Retention (NRR), Customer Acquisition Cost (CAC), and headcount efficiency, directly to the CRO, CMO, and Executive Management Team.
Customer Lifecycle & Operations: Manage the end-to-end lead-to-cash process, setting clear SLAs for lead qualification (MQL/SAL/SQL) and handoffs between Sales, Marketing, and Customer Success. Standardise processes across onboarding, renewal forecasting, churn reporting, and account expansion.
Technology, Data & M&A: Serve as business owner for sales technology, BI tools, and AI adoption (assisted forecasting and outreach). Chair the Change Advisory Board (CAB) for CRM and MAP systems, enforce CRM data governance, co-own attribution models with Marketing, and lead sales tech integrations and data migrations for M&A acquisitions.

What You’ll Bring:

Experience: 5+ years of senior operational leadership experience in reporting, platform management, and financial planning within a complex B2B SaaS or technology environment.
Commercial Finance: Proven experience in commercial finance or revenue operations within a business-to-business environment.
Analytical Ability: Strong capability to analyse complex sales data and translate insights into actionable commercial recommendations.
Cross-Functional Expertise: Demonstrated success operating across the entire revenue engine (Marketing and Sales) with a technical understanding of digital marketing and e-commerce.
Technical Knowledge: Advanced knowledge of CRM (Salesforce) and experience working with marketing automation platforms (Ideally, Adobe Marketo Engage), tech stack integrations, and data pipeline management.
Transformation & Integration: Experience consolidating disparate CRM platforms and legacy processes, including migrating data for newly acquired businesses.
Stakeholder Leadership: Strong communication skills with a track record of partnering with executive leadership, supporting sales teams, and collaborating across departments.

What We Offer:

(Offerings vary by location, but we can guarantee competitive employee benefits)