Technical Services Manager, FM Operations & Technical Services

National Museums; Greater London; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Free exhibition entry

Civil Service Pension Scheme

25 days annual leave + bank holidays

Discounts at onsite catering and shops

Staff parties and wellbeing perks

Learning and development opportunities

Job summary

The role is a Technical Services Manager overseeing FM Operations and Technical Services at a prominent national museum in London. The position is full-time with hybrid on-site requirements in Bloomsbury and involves strategic leadership across building services, compliance, and project delivery.

You will manage third-party facilities management suppliers, provide expert technical advice, and drive continuous improvement, sustainability, and resilience across the estate.

Qualifications

• Educated to degree or professional qualification level in a relevant subject.
• Experience in technical services and facilities management within heritage or complex built environments.
• Strong knowledge of building services, compliance, health and safety.
• Experience managing third-party facilities management suppliers and contracts.
• Able to lead teams and influence senior colleagues.

Responsibilities

• Act as the Museum’s technical services expert, providing advice on building services, statutory compliance, maintenance, operational risks and the technical requirements of infrastructure and capital projects.
• Ensure effective planned preventative and reactive maintenance across the estate, including the identification of critical infrastructure and the monitoring of statutory inspections and remedial works.
• Manage the performance of the hard facilities management supplier through service levels, key performance indicators, audits, customer feedback and NEC4 contractual communications, using CEMAR where required.
• Review technical proposals, project briefs and scopes of work to ensure they are technically sound, compliant, strategically aligned and provide value for money; oversee the technical approval and handover of completed projects.
• Lead and support the development of technical services through effective line management, continuous improvement, sustainability initiatives, energy management and an appropriate response to emergencies and urgent operational issues.

Skills

Degree qualification

FM experience

Heritage buildings

Stakeholder leadership

Contractor management

Communication skills

Education

Degree or professional qualification

Job description

Technical Services Manager, FM Operations & Technical Services

Technical Services Manager, FM Operations & Technical Services

Full-time

Hybrid (at least 4 days per week on-site in Bloomsbury, London)

Permanent

£60,256 per annum

Application deadline: 23:59 on Sunday 29 November

About the role

This is an exciting opportunity to take a leading role in the management of technical services across the British Museum’s complex Grade I listed estate. As the Museum’s technical services expert, you will ensure that our buildings and systems are maintained effectively, remain compliant with statutory requirements and support the needs of a world-leading cultural institution.

You will provide authoritative technical advice, oversee the performance of the Museum’s third-party facilities management supplier and act as a key interface between the Museum, contractors, consultants and internal stakeholders. You will also contribute technical expertise to maintenance, infrastructure and capital projects, while helping to modernise processes, strengthen documentation and address backlog maintenance.

The role includes line management of the Assistant Technical Services Manager and offers the opportunity to shape continuous improvement, sustainability and operational resilience across the Museum’s technical services.

About you

• Educated to degree or professional qualification level in a relevant subject, or with equivalent experience at a strategic level in Facilities Management with membership of relevant professional bodies (CIBSE, BIFM, IET etc.)
• Experience in technical services and facilities management within a heritage, cultural or similarly complex built environment.
• Have a detailed understanding of building services, including their design, operation and maintenance, together with strong knowledge of statutory compliance, building regulations, health and safety and fire safety requirements.
• Knowledge of working with Grade I or Grade II listed buildings and experience managing third-party facilities management suppliers and contracts.
• You will be a confident and collaborative leader, able to manage outsourced teams, build effective stakeholder relationships and influence senior colleagues.
• You will be able to communicate complex technical matters clearly, take ownership of problems and manage competing priorities independently in a fast-moving environment.

Key areas of responsibility

• Act as the Museum’s technical services expert, providing advice on building services, statutory compliance, maintenance, operational risks and the technical requirements of infrastructure and capital projects.
• Ensure effective planned preventative and reactive maintenance across the estate, including the identification of critical infrastructure and the monitoring of statutory inspections and remedial works.
• Manage the performance of the hard facilities management supplier through service levels, key performance indicators, audits, customer feedback and NEC4 contractual communications, using CEMAR where required.
• Review technical proposals, project briefs and scopes of work to ensure they are technically sound, compliant, strategically aligned and provide value for money; oversee the technical approval and handover of completed projects.
• Lead and support the development of technical services through effective line management, continuous improvement, sustainability initiatives, energy management and an appropriate response to emergencies and urgent operational issues.

The Masterplan

The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.

Benefits

• Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
• Civil Service Pension Scheme defined benefit with considerable employer contribution.
• 25 days’ annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
• Discounts at onsite catering, Museum shops and local Bloomsbury partners.
• Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
• Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
• Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
• Support for carers through Employers for Carers.

Our Values

• Care Deeply
• Embrace the Unknown
• Spark Curiosity