Technical Services Manager

Mitie Group plc.; London Borough of Southwark; On-site; GBP 55,000 - 60,000; Full time

Benefits offered by this job

Company pension scheme and life

Training and development opportunities

Company car or car scheme

Flexible working arrangements

Job summary

Mitie Group plc. seeks a Technical Services Manager to lead and deliver exceptional technical services across a diverse facilities portfolio in London.

The role oversees static and mobile engineering teams, ensures compliance, and aligns resources with evolving client needs. Requirements include an NVQ Level 3 or equivalent in Mechanical/Electrical/Building Services Engineering and IOSH Managing Safely, with NEBOSH desirable.

Qualifications

• NVQ Level 3 or equivalent in Mechanical/Electrical/Building Services Engineering.
• IOSH Managing Safely (essential)
• NEBOSH (desirable)

Responsibilities

• Deliver excellent technical service across all allocated sites, ensuring compliance with contractual, statutory, and client requirements.
• Efficiently allocate, schedule, and manage both static and mobile engineering teams and resources.
• Oversee facilities management operations, including planned and reactive maintenance, asset management, and service delivery. Manage overtime, budgets, and cost control to ensure financial efficiency.
• Monitor portfolio performance, including subcontractor service delivery, WIP, and debt management.
• Scope and support project works, ensuring technical standards and alignment with contract requirements.
• Ensure compliance and assurance of service delivery, including QSHE reporting. Support emergency response and provide out-of-hours support as required.
• Maintain accurate documentation and reporting using CAFM and mobile systems.
• Build strong stakeholder relationships, acting as a key contact for clients, subcontractors, and internal teams.
• Act as escalation point for team and support colleagues to maintain service delivery and teamwork.
• Enable capabilities across teams within a matrix organisation, realigning portfolios to targeted capabilities as client demands change.
• Manage staff sickness, leave, training, and succession planning to ensure operational resilience.
• Collaborate with assurance, commercial, and sustainability leads to ensure regulatory compliance and energy efficiency.
• Provide monthly performance review input with data analysis for decision-making and improvement.
• Respond to queries the same day for timely, first-time fixes.
• Collaborate with Service and Governance Manager to manage service desk requests.

Skills

Technical capacity

CAFM systems

Stakeholder engagement

KPIs & assets

Project delivery

Education

NVQ Level 3 or equivalent

IOSH Managing Safely

NEBOSH

Job description

ROLE: Technical Services Manager HOURS: Full-Time (Monday to Friday, with flexibility as required) LOCATION: TfL Contract - Pier Walk, London SALARY: £55,000 - £60,000 subject to experience, We're looking for a Technical Operations Manager to lead and deliver outstanding technical services across an allocated and diverse facilities management portfolio, managing both static and mobile engineering teams. The role ensures the highest standards of technical service delivery, facilities management, and compliance, while supporting the realignment of portfolios and resources to meet evolving client and account demands.

Role Responsibilities:

• Deliver excellent technical service across all allocated sites, ensuring compliance with contractual, statutory, and client requirements
• Efficiently allocate, schedule, and manage both static and mobile engineering teams and resources
• Oversee facilities management operations, including planned and reactive maintenance, asset management, and service delivery. Manage overtime, budgets, and cost control to ensure financial efficiency
• Monitor allocated portfolio performance, including subcontractor service delivery, WIP (Work in Progress), and debt management
• Scope and support project works, ensuring technical standards and alignment with contract requirements
• Ensure compliance and assurance of service delivery, including QSHE (Quality, Safety, Health, Environment) reporting. Support emergency response and provide out-of-hours support as required
• Maintain accurate documentation and reporting, utilising CAFM and mobile systems.
• Build and maintain strong stakeholder relationships, acting as a key point of contact for clients, subcontractors, and internal teams
• Act as an escalation point for your team and support colleagues to maintain service delivery and teamwork
• Enable capabilities across teams within a matrix organisation, supporting each other and realigning portfolios to targeted capabilities as client business and account demands change
• Manage staff sickness, leave, training, and succession planning to ensure operational resilience
• Collaborate with assurance, commercial, and sustainability leads to ensure regulatory compliance, commercial governance, and energy efficiency
• Provide monthly performance review input, including supporting data analysis to inform decision-making and continuous improvement
• Proactively ensure all portfolio work is correctly allocated, completed, and updated; respond to queries the same day for timely, first-time fixes
• Collaborate with the Service and Governance Manager to manage service desk requests, ensuring swift and effective resolution

NVQ Level 3 or equivalent in Mechanical/Electrical/Building Services Engineering

• IOSH Managing Safely (essential)
• NEBOSH (desirable)

Experience

• Proven experience in technical service management within facilities management or infrastructure
• Multi-site team leadership, including both static and mobile teams, and client-facing service delivery
• Strong knowledge of compliance frameworks, building services, and asset management
• Experience managing budgets, overtime, and subcontractor performance
• CNI (Critical National Infrastructure) awareness/experience and experience managing large engineering teams

Skills & Competencies

• Excellent technical capacity across multiple disciplines
• Proficient in CAFM systems and mobile technology
• Effective communicator with the ability to engage multiple stakeholders
• Strong understanding of KPIs, contractual obligations, and asset management
• Ability to quickly progress reactive, remedial, and complex projects

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day., Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

25 days annual leave plus bank holidays

• Company pension scheme and life assurance
• Training and development opportunities
• Company car or car scheme (where applicable)
• Flexible working arrangements (to be negotiated)

There's a place for you at Mitie, join us today!

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.