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Technical Services Manager

Mitie Cleaning & Hygiene Services

Irvine

On-site

GBP 40,000 - 55,000

Full time

2 days ago

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Job summary

A leading facilities management company is seeking a Technical Services Manager to oversee operations in Irvine. The role involves managing customer relations, ensuring service delivery, and supporting the operational team. Ideal candidates will possess relevant qualifications and experience in management and health & safety standards. The company offers comprehensive benefits including a virtual GP service, financial well-being support, and various lifestyle benefits.

Benefits

Virtual GP service

Salary finance scheme

High street discounts

Cycle-to-work scheme

Enhanced pension contributions

Training and development opportunities

Qualifications

Experience in health, safety, environment, and quality systems.
Ability to manage team performance and operational delivery.
Demonstrated financial management capabilities.

Responsibilities

Manage operational delivery team and ensure service levels are met.
Coordinate activities with suppliers and subcontractors.
Conduct audits and ensure compliance with policies.

Skills

Customer service

Communication

Leadership

Education

Relevant professional, technical, or management qualifications

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Job Title: Technical Services Manager

Location: Irvine

The Technical Services Manager operating as the main point of contact for the customer, developing working relationships and to understand their business needs and requirements. You will manage and coordinate Mitie's activities within the contract whilst ensuring the site team and all sub-contractors are managed and service levels are met in line with the contractual CI's, KPI's and PI's. You will manage and support the Site Lead with the day to day running of the operational team, deputising in his absence.

It will be your responsibility as the Technical Services Manager to manage the operational delivery team including the people management of the calibration team staff and support the organisation & management of Mitie related goods, materials and consumables stock and support the ordering process. You will analyse delivery performance and develop on-going contribution to the contract, controlling and minimising operational, financial and commercial risk and work closely with the GSK customer on all aspects of service delivery for both maintenance & calibrations teams.

Additional Responsibilities Include:

To monitor and control supplier, sub-contractor and labour costs to ensure transparency & accuracy is achieved
To comply with all Mitie & GSK QHSE policies and procedures
Participate in site audits as per communicated schedule.
Manage and deliver all works as directed by the client and line Management.
Arrange/attend/chair & actively participate in internal and external meetings as required

To be successful in this position, you hold relevant professional, technical or management qualifications, and/or has relevant experience and be able to demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment. You will be able to undertake budget setting and demonstrate appropriate financial management.

Additional Responsibilities Include:

Able to lead, motivate and manage a team effectively
Leads by example in all role activities
Exceptional customer service and communication skills
Be pro-active and capable of anticipating potential faults.

#FMH

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Sophie Willson at sophie.willson@mitie.com.

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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Together our diversity makes us stronger.

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Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Engineering and Information Technology
Industries
Facilities Services

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