Technical Services Manager

EQUANS; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

EQUANS is seeking a Technical Services Manager to ensure exceptional service delivery across Birmingham Schools. This full-time position involves managing maintenance, leading teams, and ensuring compliance with regulations while offering a competitive salary and benefits package including 25 days annual leave and various employee discounts.

Benefits

25 days annual leave (+ public holidays)

Life Cover equivalent to 2 times annual salary

Employee discount shopping schemes

Gym membership discounts

Cycle to work scheme

2 corporate social responsibility days per year

Access to employee networks and support programmes

24/7 Employee Assistance Program

Qualifications

• Experience in a supervisory role in hard services.
• Experience in people management and subcontractor oversight.
• Familiarity with asset management and CAFM systems.

Responsibilities

• Accountable for the delivery of technical maintenance across Birmingham Schools.
• Set direction for effective maintenance of the estate through continuous review.
• Ensure compliance with statutory, regulatory and Company guidelines.

Skills

People Management

Strong IT Skills

Customer Service Skills

Communication

Education

IOSH Working Safely Certification

Job description

EQUANS Birmingham, England, United Kingdom

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Equans is looking for a Technical Services Manager to join our team on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, bonus and benefits package.

The Technical Services Manager will be accountable for the delivery of technical maintenance, engineering and subcontract activity across our Birmingham Schools contracts, ensuring safe, quality and impactful service delivery to all. Providing leadership and strategy to ensure all hard services are delivered to an exceptional standard, in a compliant, cost effective and safe way.

What will you deliver?

• Responsible for technical performance and standards across the Birmingham Schools PFI Schools
• Set direction for the effective maintenance of the estate through continuous review and modification of the Planned Preventative Maintenance program, condition reviews and asset management for mechanical, electrical, building and grounds and gardens services
• Manage and co-ordinate directly employed labour and sub-contractors in reacting to breakdowns and implementing the Planned Preventative Maintenance Systems
• Ensure all maintenance activities comply with statutory, regulatory and Company guidelines, where applicable
• Provide technical assurance advice across the discipline of maintenance services to include complex electrical, mechanical and building service
• Review and develop the quality of service at an operational level and Control expenditure as delegated by the Senior Account Manager
• Undertake and participate in internal and external audits taking a lead in ensuring all findings are fully considered and an action plan followed to resolve issues where required
• Develop, implement and monitor contingency plans in line with Business Continuity Plans, Major Incident Plans, Disaster Recovery Plans and other similar documents as required
• Take a lead in developing and maintaining a strong health and safety culture
• Be an active member of the operational Senior Leadership Team
• Be prepared to undertake any relevant training in order to develop the post in line with changing needs of the service provision
• Maintain records as appropriate, relevant plant and equipment for technical performance
• Participate in management escalation Rota
• Support lifecycle management and statutory compliance
• Write RAMS, technical reports, and communicate technical information
• Manage out-of-hours cover and annual PPM planning
• Working closely with admin team and help desk to ensure all work is completed on CAFM system in line with all SLAs and KPI parameters and all associated reports are received
• Responsible for the delivery of services to the highest standard, ensuring the effective management of staff, the provision of excellent customer service and compliance with contract, statutory compliance and company requirements
• To work with the Contract Management to maintain Target Operating Model for required CPs, APs and RPs
• To exercise financial and commercial controls in the management of expenditure and income within agreed budgets. To maximise profitability of operations and deliver ongoing cost savings
• To manage all associated subcontracted services and to ensure that subcontractors are able to carry out their duties in a safe and timely manner and that work is contractually compliant. Complete all associated paperwork and conduct regular service review meetings
• To lead and manage service delivery and customer contact, to ensure the provision of highest impressions of quality, customer care, proactivity and professionalism to our customer/clients and staff
• To fulfil Health & Safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy and Health & Safety Management Plans
  
  
  

What can we offer you?

On offer is a competitive salary, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app
  
  
  

Who are we looking for?

• Previous experience in a supervisory role in hard services
• Experience in people management, subcontractor oversight, and compliance
• Strong IT, communication, and customer service skills
• IOSH Working Safely certification
• Familiarity with asset management, CAFM systems, and lifecycle planning
• Budget management and cost-effective solution delivery
  
  
  

This role includes a DBS Enhanced check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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