Technical Services Implementation Consultant

Entrust; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Entrust is seeking a Technical Services Implementation Consultant to join the Professional Services team. The role focuses on coordinating and delivering networking-led integrations for onboarding customers to the IDV platform, with parallel support for API/SDK based integrations across the lifecycle.

The position reports to the Senior Manager of Implementations and requires strong networking knowledge, client-facing skills, and robust project management to guide multiple engagements from

Qualifications

• Strong understanding of networking concepts, including IP addressing, subnets, firewalls, and secure connectivity.
• Experience managing and coordinating networking or connectivity projects in a delivery or professional services context.
• Proven client-facing and stakeholder management skills, with the ability to lead discussions with customer technical and non-technical teams.
• Strong organisational and project management skills, with the ability to manage multiple customer engagements concurrently.
• Effective problem-solving skills and the ability to manage risks, dependencies, and escalations during technical delivery.

Responsibilities

• Own and manage networking-led integration projects as part of customer onboarding, acting as the primary delivery and coordination lead.
• Coordinate secure connectivity requirements, including IP allow-listing, network configuration, and VPN setup, working closely with customer infrastructure and security teams.
• Lead VPN delivery from a project management perspective, including requirements gathering, planning, coordination, validation, and go-live readiness, without necessarily performing hands-on network configuration.
• Manage networking projects independently of application-level integrations, ensuring scope, timelines, dependencies, and risks are clearly communicated and tracked.
• Support application-level integration projects using APIs and SDKs by providing technical guidance and oversight throughout development, testing, and go-live phases.
• Act as a customer-facing delivery lead, managing expectations, coordinating stakeholders, and ensuring clear and consistent communication.
• Collaborate cross-functionally with internal teams such as Engineering, Support, Security, and Professional Services to ensure successful customer outcomes.

Skills

Networking concepts

Client-facing & stakeholder management

Project management

Organizational skills

Risk & dependency management

Tools

APIs

SDKs

Job description

United Kingdom - Field (Onfido)

United Kingdom - London (Onfido)

Full time

R004161

**Join us at Entrust**

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

**Get to Know Us**

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Technical Services Implementation Consultant : IDV and nSaaS

Overview:

Entrust is currently seeking a Technical Services Implementation Consultant to join the wider Professional Services team, supporting the onboarding of customers onto the IDV platform. The Systems Integrator is responsible for managing clients’ end‑to‑end IDV integrations, delivering two distinct types of customer projects: networking‑led integration projects and, separately, application‑level integrations using APIs and SDKs.

The role has a primary focus on networking and connectivity projects, where responsibility centres on coordinating, managing, and delivering customer networking requirements rather than performing low‑level configuration. In parallel, the role also supports API and SDK integration projects by providing technical guidance across the wider integration lifecycle. This position plays a key role within the organisation and reports to the Senior Manager of Implementations.

Responsibilities

• Own and manage networking‑led integration projects as part of customer onboarding, acting as the primary delivery and coordination lead

• Coordinate secure connectivity requirements, including IP allow‑listing, network configuration, and VPN setup, working closely with customer infrastructure and security teams

• Lead VPN delivery from a project management perspective, including requirements gathering, planning, coordination, validation, and go‑live readiness, without necessarily performing hands‑on network configuration

• Manage networking projects independently of application‑level integrations, ensuring scope, timelines, dependencies, and risks are clearly communicated and tracked

• Support application‑level integration projects using APIs and SDKs by providing technical guidance and oversight throughout development, testing, and go‑live phases

• Act as a customer‑facing delivery lead, managing expectations, coordinating stakeholders, and ensuring clear and consistent communication

• Collaborate cross‑functionally with internal teams such as Engineering, Support, Security, and Professional Services to ensure successful customer outcomes

Skills

Essential skills:

• Strong understanding of networking concepts, including IP addressing, subnets, firewalls, and secure connectivity

• Experience managing and coordinating networking or connectivity projects in a delivery or professional services context

• Proven client‑facing and stakeholder management skills, with the ability to lead discussions with customer technical and non‑technical teams

• Strong organisational and project management skills, with the ability to manage multiple customer engagements concurrently

• Effective problem‑solving skills and the ability to manage risks, dependencies, and escalations during technical delivery

Nice to have:

• Familiarity with API and SDK‑based integrations

• Understanding of web technologies such as HTML, JavaScript, and XML

• Exposure to application‑level integrations as part of customer onboarding or implementation projects

#LI-NR1

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.

• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.

• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, [e-mail].

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world – so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.