Technical Services Implementation Consultant

Entrust; Sheffield; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Career Growth: Professional learning and development opportunities

Flexibility: Remote, hybrid, or on-site options

Collaboration: Inclusive and collaborative teams

Job summary

Entrust is seeking a Systems Integrator to enable customers to successfully integrate Identity and Security solutions. This role entails customer onboarding, technical guidance on REST APIs and SDKs, and supporting smooth implementations.

The ideal candidate will have at least 2 years in a technical role, strong communication skills, and an understanding of modern SaaS architectures. Benefits include career growth opportunities and flexible working options.

Qualifications

• 2+ years’ experience in a customer-facing technical role such as Systems Integration or Technical Consulting.
• Foundational understanding of RESTful APIs and modern SaaS architectures.
• Experience supporting and contributing to technical integrations and customer onboarding.

Responsibilities

• Support customer onboarding and post-sales integration engagements.
• Provide guidance on integrating Entrust solutions via REST APIs and SDKs.
• Assist in troubleshooting integration issues in collaboration with Support and Engineering teams.

Skills

Customer-facing technical role

Foundational understanding of RESTful APIs

Experience supporting technical integrations

Clear communication of technical concepts

Strong organizational skills

Job description

Opportunity

As a Systems Integrator at Entrust, you will play a key role in enabling customers to successfully integrate Entrust’s Identity and Security solutions into their platforms and business processes.

Working within the Implementation & Technical Services (Professional Services) team, you will support customer integrations by providing technical guidance and helping deliver high-quality implementations across APIs, SDKs, and supporting infrastructure.

What You’ll Do

As a Systems Integrator, you will:

• Support customer onboarding and post-sales integration engagements, delivering Entrust’s Integration and Implementation Services packages remotely.
• Provide hands‑on guidance on integrating Entrust solutions via REST APIs, SDKs, and supporting workflows.
• Assist customers in following best‑practice integration patterns, including error handling, performance considerations, and go‑live readiness.
• Work with customers to understand business requirements and help translate them into effective technical implementations.
• Build working knowledge of Entrust’s identity, verification, and security products and their implementation.
• Support different integration pathways, including APIs, mobile SDKs, and web SDKs.
• Review customer implementations and provide structured feedback with guidance from senior team members.
• Assist in troubleshooting integration issues in collaboration with Support and Engineering teams.
• Work with Sales, Customer Success, Support, and Product teams to help ensure smooth customer onboarding and delivery.
• Share feedback from customer implementations to help improve products, documentation, and processes.
• Support pre- and post-sales discussions by providing technical context where required.
• Manage assigned customer engagements, maintaining clear communication and documentation throughout.
• Follow established delivery processes, tools, and best practices defined by the Professional Services team.
• Contribute to internal knowledge sharing, documentation, and continuous improvement initiatives.

What We’re Looking For

Essential Experience and Skills

• 2+ years’ experience in a customer-facing technical role such as Systems Integration, Professional Services, Technical Support, or Technical Consulting.
• Foundational understanding of RESTful APIs, integration patterns, and modern SaaS architectures.
• Experience supporting or contributing to technical integrations and customer onboarding.
• Ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Strong organisational skills and ability to manage multiple tasks or projects with support.

Desirable Experience

• Experience in SaaS, identity, security, payments, or verification domains.
• Exposure to at least one development language or platform (e.g., JavaScript, iOS, Android).
• Familiarity with web technologies such as XML and CSS.
• Familiarity with tools used in integrations and diagnostics (e.g., Postman, API logs).
• Experience working with CRM or internal tooling such as Salesforce.
• Additional European language skills (French, Spanish, or German).

Benefits

• Career Growth: Professional learning and development opportunities.
• Flexibility: Remote, hybrid, or on-site options.
• Collaboration: Inclusive and collaborative teams.

EEO Statement

Entrust is an EEO/AA/Disabled/Veterans Employer. For Canadian roles, Entrust values diversity and inclusion and we are committed to building a diverse workforce. If you require an accommodation, contact [e-mail].