Technical Service Coordinator (18-Month FTC)

Aspire Personnel Ltd; Milton Keynes; On-site; GBP 31,072 - 37,977; Full time

Job summary

A leading medical equipment provider is seeking a Technical Service Coordinator for an 18-month FTC in Milton Keynes. This role involves providing support to core accounts and managing customer inquiries in a busy environment. The ideal candidate will have strong customer service skills, experience with MS Dynamics, and the ability to handle escalations professionally. This opportunity could lead to future roles within the company.

Qualifications

• Minimum 2 years of experience in a customer service environment working towards KPI targets.
• Experience in dealing with escalations to different stakeholders.
• Experience in diagnostics field is desirable.

Responsibilities

• Respond to inbound customer calls via the dedicated MSC/Customer Service hotline.
• Manage and resolve mailbox enquiries.
• Schedule emergency calls, routine maintenance, and field corrective actions.

Skills

Customer service experience

MS Dynamics experience

English communication skills

KPI report writing

Tools

Microsoft Dynamics

Microsoft Office Suite

Job description

A leading medical equipment provider is seeking a Technical Service Coordinator for an 18-month FTC in Milton Keynes. This role involves providing support to core accounts and managing customer inquiries in a busy environment. The ideal candidate will have strong customer service skills, experience with MS Dynamics, and the ability to handle escalations professionally. This opportunity could lead to future roles within the company.