Technical Services Consultant

TieTalent

Bristol

Hybrid

GBP 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Remote working

Friendly team

Job summary

A leading software developer in the healthcare insurance sector is looking for a Technical Services Consultant. This role involves providing technical consultancy, managing cloud SaaS operations, and ensuring smooth deployment and integration for clients. Ideal candidates possess strong problem-solving skills and experience in software deployment, particularly in the financial or insurance sectors. Competitive salary and remote working options are offered.

Qualifications

Experience in software development or deployment.
Background in financial or insurance sectors is ideal.
Natural problem solver with strong analytical skills.

Responsibilities

Provide technical consultancy to clients.
Monitor cloud SaaS clients and respond to incidents.
Participate in implementation projects and manage technical work streams.

Skills

Problem solving

SaaS project delivery

Requirements gathering

Troubleshooting

Data migration

API implementation

Database systems

Client workshops

Security best practices

Tools

REST APIs

PowerShell

SQL scripting

DevOps in Cloud environments

Job description

Join to apply for the Technical Services Consultant role at TieTalent.

We are working with a Bristol-based market-leading developer of application software for the global healthcare insurance sector who have an immediate requirement for an experienced, forward-thinking Technical Services Consultant/DevOps Engineer with a strong DevOps/cloud hosting background.

This client-facing role will be predominantly home-based but with occasional travel to client sites in the UK and overseas, including the Bristol head office.

The role:

The Technical Services Consultant role encompasses two main activities: Technical Consulting for both on-premise and cloud clients, and Configuration, Deployment, and Technical Monitoring for their clients in the cloud.

Technical Consulting duties will include:

Provide technical consultancy to clients and internal teams on deployment and software usage.
Define the technical architecture for software integration within client and third-party ecosystems, including strategy, gap analysis, interface design, security, and software selection.
Plan, implement, and manage data migration activities from existing systems.
Define infrastructure architecture for on-premise and SaaS projects, covering hardware, network, and software requirements.
Support pre-sales activities with enterprise architecture solutions.
Participate in implementation projects, owning technical work streams and liaising with clients.
Ensure smooth software releases and installations.
Prepare documentation and present solutions to clients.
Gather requirements for system enhancements and collaborate with development teams.
Develop and maintain technical artifacts and improve internal and external support materials.
Deliver monitoring tools to on-premise clients.
Occasional travel to client sites, potentially overseas.

Cloud Technical Operations will include:

Monitor cloud SaaS clients using company dashboards and alerts, responding to incidents.
Analyze warnings to anticipate problems.
Participate in provisioning infrastructure for new or existing clients.
Deploy and configure the company's platform and releases in cloud environments.
Configure monitoring tools and define acceptance criteria for new releases.
Develop repeatable processes and tools for migrating clients to cloud services.
Flexible working arrangements, including overnight or weekend on-call support.

The person:

A natural problem solver, you enjoy investigating, troubleshooting, and resolving issues. Ideally, your background includes software development or deployment, preferably in the financial or insurance sectors, with experience in:

Requirements gathering and documentation.
SaaS project delivery, including infrastructure, security, and compliance.
Diagnosing issues in complex distributed architectures, hybrid cloud, messaging, and APIs.
Implementing APIs and service-oriented architectures.
Services installation and configuration on Microsoft/Linux servers.
Data migration and system integration.
Security best practices and data protection.
Database systems like SQL Server and MongoDB.
Client workshops and training.
Implementing software in complex landscapes on-premise and SaaS.

Preferred skills/tools include: