Technical Services Area Manager

Domino Group; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

Join a leading company as a Technical Services Area Manager, where you will lead a team to deliver exceptional technical services. This remote role focuses on ensuring service quality, exceeding client expectations, and driving continuous improvements through effective management and innovative solutions. You will enjoy a competitive salary, generous benefits, and opportunities for career growth in a collaborative environment.

Benefits

25 days holiday plus options to buy/sell days

Discretionary bonus scheme

Life insurance

Medical insurance with health cash plan

Pension plan with 8% employer contributions

Company car

Qualifications

• Proven experience in managing multi-skilled, field-based service teams.
• Strong background in incremental and transformational change management.

Responsibilities

• Lead and manage the delivery of technical services.
• Build and maintain strong relationships with key customers.
• Utilize data to track performance metrics and drive improvements.

Skills

Leadership

Technical Service Management

Collaboration

Customer Satisfaction

Education

Degree in Engineering or Business

Management Qualification (CMI or ILM)

Job description

As a Technical Services Area Manager, you will be at the forefront of delivering exceptional technical services within your designated region. Leading a team of skilled professionals, your primary responsibility will be to ensure that service quality is upheld, client expectations are consistently exceeded, and operational goals are met. This role is perfect for a leader with a strong technical background and a passion for delivering customer-centric solutions.

In this remote working position, you will oversee all technical services for Domino customers, ensuring the right resources are available to maintain a first-class service at all times. You will be responsible for monitoring and ensuring that key performance indicators (KPIs) such as response time, first-time fix rate, and first-time installation are achieved. You will also leverage data to produce detailed reports on service performance, client satisfaction, and operational progress, identifying areas for improvement and recommending actionable solutions.

Key Responsibilities:

1. Lead and manage the delivery of technical services, ensuring the highest quality service for our customers
2. Build and maintain strong relationships with key customers, ensuring their technical needs are met
3. Address complex technical challenges and provide innovative, timely solutions, managing escalations when necessary
4. Ensure compliance with industry standards, regulations, and health and safety requirements across all operations
5. Utilize data to track performance metrics, generate reports, and drive continuous service improvements

Domino values diversity and is committed to being an equal opportunity employer. We encourage applications from candidates of all backgrounds. Please note that only applicants who are eligible to work in the UK without additional immigration documentation will be considered for this position.

About You

We are looking for a dynamic and motivational leader to join our team, who will inspire collaboration and drive high performance through effective line management. Our ideal candidate will have proven experience in managing multi-skilled, field-based service teams and a strong background in both incremental and transformational change management.

A solid engineering and technical commercial background is essential, along with experience in technical service management. A degree or equivalent experience in engineering or business is preferred, and a management qualification (e.g., CMI or ILM) is desirable. This role also involves budgetary responsibility and requires a strong ability to build relationships and engage effectively with stakeholders.

If you're a motivational leader with a technical mindset and a focus on customer satisfaction, we'd love to hear from you. Apply now!

What you can expect

As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:

• 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
• A discretionary bonus scheme, a testament to your hard work and dedication.
• Life insurance, providing security and peace of mind for you and your loved ones.
• Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
• Join our green car scheme, a step towards a more environmentally friendly commute.
• Pension plan, starting with 8% employer contributions.
• A company car.

We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.

About Us

At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting-edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. We also foster a collaborative, dynamic, and welcoming environment where everyone can flourish, contributing to Domino as an industry pioneer and an exceptional place to work.

Positions may be at an advanced stage of the recruitment process and can close at any time.