Technical Service Specialist.

Medtronic plc; Watford; On-site; GBP 38,000 - 56,000; Full time

Job summary

Medtronic plc in Watford, United Kingdom, is seeking a Field Service Engineer to provide installation, maintenance, troubleshooting, and repair of medical equipment across the assigned territory, with 50–75% travel. You will partner with hospitals to maximize equipment uptime and deliver a high-quality service experience while pursuing service contract growth.

The role requires a technical degree, field service experience in healthcare, and proficiency with CMMS and service documentation tools.

Qualifications

• Bachelor's degree, HNC, or equivalent in Electronic Engineering, Electrical Engineering, Electro-Mechanical Engineering, or related technical discipline.
• Experience in field service, technical support, or equipment maintenance within medical devices or life sciences.
• Experience troubleshooting and repairing electronic or electro-mechanical systems.
• Valid driver's license and ability to travel 50–75% within the assigned territory.
• Experience using computerized maintenance management systems or service documentation tools.

Responsibilities

• Perform installation, maintenance, troubleshooting, and repair activities for medical equipment within the assigned territory.
• Execute scheduled preventive maintenance visits to ensure equipment performance and compliance with service requirements.
• Build and maintain relationships with Clinical Engineering, EBME, and other key customer stakeholders.
• Achieve service performance objectives, including customer satisfaction and operational service metrics.
• Identify and support opportunities for service contract sales, renewals, and service revenue growth.
• Maintain accurate service documentation, maintenance records, and regulatory compliance requirements.
• Collaborate with cross-functional teams to resolve technical issues and improve customer service delivery.
• Ensure adherence to operational procedures, quality standards, and safety requirements.

Skills

Troubleshooting

Electronic Systems

Travel Ready

Education

Bachelor's degree in Electronic Engineering or related technical discipline

Tools

CMMS

Service documentation tools

Job description

## Technical Service Specialist.Postuler: À distance: Watford, Hertfordshire, United Kingdom: Temps plein: Offre publiée aujourd'hui: R78558Chez Medtronic, vous pouvez entamer une longue carrière d’exploration et d’innovation tout en aidant à soutenir l’accès aux soins de santé et l’équité pour tous. Vous dirigerez avec détermination en surmontant les obstacles à l’innovation dans un monde davantage connecté et compatissant.**Journée type**The Service & Repair function is part of the Customer Care & Supply Chain organization and supports customers across a broad portfolio of Medtronic technologies, including Ear, Nose and Throat (ENT), Acute Care & Monitoring (ACM), Cranial & Spinal Technologies (CST), and Surgical Innovations (SI). The team delivers technical service, preventive maintenance, equipment repair, and customer support activities that help ensure healthcare providers can operate critical medical technologies safely and effectively. This field-based role supports customers across Manchester and the surrounding region. The position requires regular travel within the assigned territory, with approximately 50-70% travel, and is focused on delivering technical service excellence while supporting service contract growth and customer retention.As a Field Service Engineer, you will provide technical support, maintenance, and repair services for a diverse portfolio of medical technologies. You will partner with hospitals and healthcare providers to maximize equipment uptime, deliver a high-quality customer experience, and identify opportunities to expand service agreements and support long-term customer relationships. **Primary Responsibilities**· Perform installation, maintenance, troubleshooting, and repair activities for medical equipment within the assigned territory.· Execute scheduled preventive maintenance visits to ensure equipment performance and compliance with service requirements.· Build and maintain relationships with Clinical Engineering, Electro-Bio Medical Engineering (EBME), and other key customer stakeholders.· Achieve service performance objectives, including customer satisfaction and operational service metrics.· Identify and support opportunities for service contract sales, renewals, and service revenue growth.· Maintain accurate service documentation, maintenance records, and regulatory compliance requirements.· Collaborate with cross-functional teams to resolve technical issues and improve customer service delivery.· Ensure adherence to operational procedures, quality standards, and safety requirements. **Required Qualifications**· Bachelor's degree, Higher National Certificate (HNC), or equivalent qualification in Electronic Engineering, Electrical Engineering, Electro-Mechanical Engineering, or a related technical discipline.· Experience from field service, technical support, or equipment maintenance experience within the medical device, healthcare, or life sciences industry.· Experience troubleshooting and repairing electronic or electro-mechanical systems.· Valid driver's license and ability to travel 50-75% within the assigned territory.· Experience using computerized maintenance management systems or service documentation tools. **Preferred Qualifications**· Experience servicing medical devices or healthcare technologies within a hospital environment.· Knowledge of preventive maintenance programs and field service best practices.· Experience supporting service contract renewals or identifying commercial service opportunities.· Experience delivering technical or operational training to customers.· Knowledge of Clinical Engineering or Electro-Bio Medical Engineering (EBME) service environmentsExigences physiques du posteLes déclarations ci-dessus visent à décrire la nature générale et le niveau du travail effectué par les employés affectés à ce poste, mais elles ne constituent pas une liste exhaustive de toutes les responsabilités et compétences requises pour ce poste.**Alerte de fraude au recrutement** Nous avons pris connaissance de l’existence d’arnaques de type phishing visant les personnes à la recherche d’un emploi. Veuillez garder les points suivants à l’esprit : Postulez uniquement via les canaux officiels de Medtronic. Toutes les communications légitimes de recrutement de Medtronic proviennent de plateformes Medtronic approuvées et d’adresses e-mail officielles se terminant par @medtronic.com. Medtronic ne demande jamais de paiement ni d’informations personnelles sensibles (telles que des coordonnées bancaires ou des informations de sécurité sociale) au cours des premières étapes du processus de recrutement. Toute demande de ce type n’est pas légitime. Si vous recevez un message suspect prétendant provenir de Medtronic, n’y répondez pas, ne cliquez sur aucun lien et n’ouvrez aucune pièce jointe. Si vous avez des questions ou des préoccupations concernant l’authenticité d’une communication prétendument faite par ou au nom de Medtronic, veuillez nous contacter immédiatement à l’adresse [e-mail].**Avantages sociaux et rémunération****Medtronic offre un salaire compétitif et un ensemble d’avantages sociaux flexibles** Le cœur de nos valeurs est animé par un engagement envers nos employés. Nous saluons leurs contributions et partageons avec eux le succès qu’ils ont contribué à créer. Nous offrons un large éventail d’avantages, de ressources et de régimes de rémunération concurrentiels conçus pour vous soutenir à chaque étape de votre carrière et de votre vie personnelle.Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 37,600.00 GBP - 56,400.00 GBP |This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).