Technical Service Representative

AkzoNobel; Leicester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the coatings industry seeks a Technical Service Representative to provide technical support and training for their products. This role involves troubleshooting, conducting demonstrations, and collaborating with colleagues to enhance customer experience. The position offers a competitive salary and a comprehensive benefits package, including personal development opportunities and flexible benefits.

Benefits

25 days holiday excluding bank holidays

Income protection

Staff discount at Dulux Decorator Centre stores

Employee Assistance Programme

Employee Life Assurance

Great Company pension

Flexible benefits scheme

Qualifications

• Experience in the coatings industry or B2B industrial environment.
• Extensive experience in technical services.
• Excellent customer-facing skills.

Responsibilities

• Provide technical service support and training for coatings products.
• Conduct demonstrations and troubleshoot technical issues.
• Collaborate with colleagues on testing and product implementation.

Skills

Customer-facing skills

Problem-solving

Communication

Interpersonal skills

Education

Background in the Coatings industry

Experience in industrial applications

Extensive experience in technical services

Job description

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Technical Service Representative

Date: May 20, 2025

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

Technical Service Representative
AkzoNobel Aerospace Coatings

Competitive Salary & Great Benefits Package

Remote and Hybrid working considered for the UK

We encourage you to apply if you have relevant experience and expertise for this role, even if you don’t meet all the criteria listed in the job description.

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose
You will provide internal and external clients with technical service support, training and documentation for the use and application of our coatings products.

Job Responsibilities
• Conduct demonstrations of paint/non-paint application techniques
• Instruct customers on product usage in day-to-day operations.
• Troubleshoot technical issues to establish the root cause of problems & form a solution/workaround across a range of product related and/or application issues.
• Collaborate with colleagues to conduct and/or assist in the testing process as well as in the implementation of new products/ technologies.
• Collaborate with colleagues in handling complex technical issues & informing customers on legal & corporate safety standards.
• Provide regular project and customer visit reports.
• Support colleagues by providing customer insight & product processing know how to assist with strategic planning.

Job Requirements
• Background in the Coatings industry or a B2B industrial environment,
• Experience in industrial applications
• Extensive experience in a technical services
• Excellent customer-facing skills.

What Makes You Stand Out
• Committed to a collaborative working environment where supporting colleagues is key.
• Excellent communication, presentation & interpersonal skills.
• Good at resolving problems & prioritising activities.
• Knowledge of various industrial coating products & processes is an advantage.

What do we Offer at AkzoNobel
We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:
• Competitive Salary (depending on experience).
• 25 days holiday excluding bank holidays.
• Income protection.
• Staff discount at Dulux Decorator Centre stores.
• Employee Assistance Programme.
• Employee Life Assurance.
• Great Company pension.
• product discounts.
• Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!

We have been inventing the future for more than two centuries and need people like you to be part of the team. Apply online via the link and we will get right back to you.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.