UK Spanish Customer Service Representative

Whatsoninleeds; Leeds; Remote; GBP 40,000 - 60,000; Full time

Job summary

REVOLVE is seeking a UK Spanish Customer Service Representative in Leeds to enhance customer experience across various channels. This role involves answering inquiries, resolving complaints, and providing exceptional support. Candidates must speak fluent English and Spanish and enjoy working in a fast-paced environment. Experience in customer service is preferred.

Qualifications

• 1+ years in Customer Service or call center experience preferred.
• Must type 50+ words per minute.
• Experience with website navigation is a plus.

Responsibilities

• Answering inbound calls and providing excellent customer support.
• Researching and resolving complaints to ensure customer retention.
• Responding to customer inquiries via multiple channels.

Skills

Fluent in English and Spanish

Customer orientation

Strong communication skills

Ability to work in a high-volume call center

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

• Uk Spanish Customer Service Representative

UK Spanish Customer Service Representative

Leeds, Yorkshire and the Humber, United Kingdom

REVOLVE

Posted today

This advertiser has chosen not to accept applicants from your region.

Full Job Description

Meet REVOLVE:

REVOLVE is the next-generationfashion retailer for Millennial and Generation Z consumers. As atrusted, premium lifestyle brand, and a go-to online source fordiscovery and inspiration, we deliver an engaging customer experiencefrom a vast yet curated offering totaling over 45,000 apparel,footwear, accessories and beauty styles. Our dynamic platform connectsa deeply engaged community of millions of consumers, thousands ofglobal fashion influencers, and more than 500 emerging, establishedand owned brands. Through 16 years of continued investment intechnology, data analytics, and innovative marketing and merchandisingstrategies, we have built a powerful platform and brand that webelieve is connecting with the next generation of consumers and isredefining fashion retail for the 21st century. For more informationplease visit

At REVOLVE the most successful teammembers have a thirst and the creativity to make this the tope-commerce brand in the world. With a team of 1,000+ based out ofCerritos, California we are a dynamic bunch that are motivated bygetting the company to the next level. It’s our goal to hirehigh-energy, diverse, bright, creative, and flexible individuals whothrive in a fast-paced work environment. In return, we promise to keepREVOLVE a company where inspired people will always thrive.

To take a behind the scenes look at the REVOLVE “corporate” lifestylecheck out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

Main purpose of the UK Customer Service Representative role:

Answering inbound calls, chats, SMS, and emails withprofessionalism and excellent support. Representing REVOLVE in a waythat is consistent with our organizational values. We obsess over ourcustomers! Required equipment will be provided. Other duties may beadded as needed.

Expected Schedule: Monday - Friday8:00am - 5:00pm GMT

Major Responsibilities:

Essential Duties and Responsibilities include thefollowing. Other duties may be assigned.

• Answeringinbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone,email, Live Chat, and SMS with speed and professionalism
• Responsible for researching and resolving complaints to ensurecustomer retention and satisfaction
• Follow up on allwritten correspondence and escalate to customer service manager onduty as necessary
• Coordinate and follow up with otherdepartments to ensure problem resolution and work together with othercustomer service team members to promote an environment of customersatisfaction

To perform the job successfully, an individual should demonstrate thefollowing competencies:

• Ability to demonstrate fluentand expert level English and Spanish Language skills - both writtenand spoken
• Ability to work in a team environment
• Ability to give and receive honest and direct feedback
• Strong customer orientation with desire and willingness to help
• Strong verbal and written communication skills
• Ability to work in the intensity of a high-volume inbound call centerand capability of upholding the highest quality standards forindividual output
• Knowledge of apparel construction andfabrication and various fashion categories
• Ability to workrequired overtime when business needs warrant
• Scheduleflexibility as shifts can change based on needs of our customers

Remote Work Requirements:

• Ability to work autonomously in a virtual environment
• Mustbe reachable and available by telephone, email, and instant messageduring work hours
• Ability to meet set productivitystandards on an ongoing basis
• Must have a dedicated quietand distraction free work space, including an appropriate work surface(desk that can accommodate a laptop and monitor)
• Reliableinternet speed of 50 Mbps or greater with Ethernet connection (Wi-Finot permitted)
• Ability to use the majority of your internetbandwidth for work (will have to avoid sharing bandwidth with others,especially if it involves activities that consume a considerableamount of bandwidth)

Minimum candidatequalifications:

• Excellent English and Spanishspoken and written language skills
• Experience withMicrosoft word and excel
• High School Diploma
• Type 50+ words per minute

Preferredqualifications:

• 1+ years in Customer Service, helpdesk or call center experience
• Type 60+ words per minute
• Working knowledge of website navigation

Asuccessful candidate works well in a dynamic environment with minimalsupervision. At REVOLVE we all roll up our sleeves to pitch-in and dowhatever it takes to get the job done. Each day is a little different,it’s what keeps us on our toes and excited to come to work every day.

For individuals assigned and/or hired to work in California,Revolve includes a reasonable estimate of the salary or hourly raterange for this role. This takes into account the wide range of factorsthat are considered in making compensation decisions; including butnot limited to business or organizational needs, skill sets,experience and training, licensure, and certifications.

Areasonable estimate of the current base hourly range is £15.00 -£16.00/hr.

ATTENTION:

After submittingyour application, please check your spam folder for emails on yourapplication status. Emails are sent from an ADP email address.