Technical Service Representative

TN United Kingdom; Leeds; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Technical Service Representative to provide exceptional technical support in the Marine and Protective Coatings sector. This role involves engaging with customers, delivering training, and assisting in product applications to enhance customer satisfaction and loyalty. You will be at the forefront of innovation, working closely with sales teams and customers to ensure the best use of products and services. If you have a passion for technical problem-solving and building relationships, this opportunity is perfect for you.

Qualifications

• Experience in Marine and Protective Coatings industry is essential.
• FROSIO level III certified and/or NACE 2 required.
• Good knowledge of Office systems needed.

Responsibilities

• Provide technical support and training to customers on product applications.
• Conduct technical scans and audits at customer sites.
• Assist sales with technical expertise during the sales process.

Skills

Marine and Protective Coatings

Technical Customer Support

Inspection

CRM Systems

Office (Word, Excel)

Technical Problem Solving

Training Delivery

Education

Graduate in Naval Architecture

Chemical Engineering

Job description

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Since , we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

The Technical Service Representative will provide technical customer support in shipyards and customer sites for Newbuilding and Maintenance & Repair
projects. Also be the frontline sales support through proficient use of AkzoNobel products and services as well as a strong working knowledge of application
techniques, support to customers, assisting them with product selection, answering application questions, and solving issues via phone, email or onsite.

Position is based in Athens and covers Greece & Cyprus.

Key Accountabilities

- The Job holder will have to protect the interests of AkzoNobel, being careful of the good practice of the applicators’ companies using our Marine and Protective Coatings products.
- He will attend paint applications and will provide Technical Advises in accordance with International Paint standards in New Building and Maintenance & Repair shipyards and fabrication sites.
- Maintains allocated technical company equipment in a safe and proper manner.
- Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding improvements in the approach to the marketplace.
- Assists sales department in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects.
- Promotes the positive company image and develops long-term relations with customers.
- Advises to the upper management on training types, recruit participants for the relevant technical courses and gains commitment for customer attendance.

Key Activities

-Delivers training to customers on the use and application of the company products, equipment and documentation both on-site at the customer’s location and within the training center.
- Conduct demonstrations of products and transfers the knowledge on Akzo Nobel processes as well as on technical problem solving to the customer,
- Performs technical scans and audits at designated customers.
- Actively participates together and as peer to allocated sales representative, in key phases of the sales process to prospects.
- Proactively prevents and solves problems of a technical nature occurring at existing customers.
- Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.
- Synchronizes own activities with all department using CRM, up-dates the key customers’ databases with valid, accurate and complete information (visit, products,
equipment etc.)
- Cooperates with the technical department in handling complex technical issues and claims and in educating customers on solutions.
- Supports product development with prototype selection advice and test market execution.

Experience/Key Competences/Skills

Good experience in Marine and Protective Coatings paint industry (New Building and Maintenance & Repair)
- Good experience in inspection
- Good relationship with customer/applicators
- FROSIO level III certified and/or NACE 2
- Native Greek language
- English spoken, read and written
- Good Knowledge of Office (Word, Excel) systems
- International spirit and culturally aware
- Good team worker
- Basic knowledge relating to health and safety matters under the current Greek legislation

Education

Graduate in Naval Architecture /Chemical Engineering or comparable study fields.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.