Technical Service Engineer Trainee (12-Month Program)

targetjobs UK; Stowmarket; On-site; GBP 25,000 - 35,000; Full time

Job summary

PPG in Stowmarket is seeking a Technical Service OEM Postgraduate for a 12-month fixed-term program. You will receive structured training, work with senior engineers, and learn diagnostic tools and customer communication to resolve technical issues.

The role involves collaboration with engineering, sales, and QA teams and visits to customer sites. The program develops practical troubleshooting skills, exposure to industry best practices, and progression toward Technical Service roles.

Qualifications

• Bachelor’s degree or diploma in Engineering with good academic record.
• 1-3 years of professional work experience in the field will be an asset.
• Basic understanding of technical concepts related to the company’s products or services.
• Strong problem-solving skills and analytical thinking.
• Good communication skills, both verbal and written.
• Willingness to learn and adapt in a fast-paced environment.
• Ability to work collaboratively in a team setting.
• Customer-oriented mindset with a focus on service excellence.
• Proficiency in using computers and common software applications.
• English proficiency, other languages will be an asset.

Responsibilities

• Participate in structured training program (12 months length) to gain knowledge of company products, services, and technical support processes.
• Learn from senior technical service staff in diagnosing and resolving customer technical issues.
• Learn to use diagnostic tools, software, and equipment relevant to the technical service function.
• Learn how to communicate effectively with customers to understand their technical problems and provide timely updates.
• Collaborate with cross-functional teams such as engineering, sales, and quality assurance to elevate and resolve complex issues.
• Maintain awareness of industry trends, new technologies, and best practices in technical service.
• Adhere to company policies, safety standards, and quality procedures.
• Participate in continuous improvement initiatives to enhance service delivery.

Skills

Problem-solving

Communication

Willingness to learn

Teamwork

English proficiency

Education

Engineering degree or diploma

Tools

Diagnostic tools

Engineering software

PC software

Job description

PPG in Stowmarket is seeking a Technical Service OEM Postgraduate for a 12-month fixed-term program. You will receive structured training, work with senior engineers, and learn diagnostic tools and customer communication to resolve technical issues.

The role involves collaboration with engineering, sales, and QA teams and visits to customer sites. The program develops practical troubleshooting skills, exposure to industry best practices, and progression toward Technical Service roles.