Technical Service Engineer

Markem-Imaje; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in automation machinery manufacturing is seeking a Technical Service Engineer to provide technical support to customers in the Bradford/Leeds area. The role involves installations, maintenance, and promoting service products to enhance customer satisfaction. Ideal candidates will possess strong electrical and mechanical troubleshooting skills, with experience in field service roles. Join a dynamic team focused on delivering high-quality service and driving customer success.

Qualifications

• Experience as a Field Service Engineer or Technical Service Engineer in industrial sectors.
• Proven ability to assess technical situations and provide effective solutions.

Responsibilities

• Perform installations, maintenance, and training activities for customers.
• Promote and sell service products to improve customer satisfaction.

Skills

Electrical technical troubleshooting

Mechanical technical troubleshooting

Time management

Problem-solving

Education

Certifications in Electrical/Mechanical Engineering

Job description

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Talent Acquisition Partner (EMEA) at Markem Imaje

Location - Bradford/Leeds Area

The Role:

As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

This is a field-based role covering customers around the Bradford area.

What you will do:

• Perform pre-installations, installations and maintenance activity
• Perform training, both internally and externally where needed
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
• Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction
• Work in partnership with the sales teams to assist with sales revenue targets and revenue growth
• Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings

What you need to have:

• Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
• Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
• Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
• Proficient in managing multiple tasks simultaneously without compromising quality
• Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
• In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential

You’ll only be the right candidate if you are aligned to our values and culture:

• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you

Location - Bradford/Leeds Area

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Manufacturing, Engineering, and Customer Service

• Industries

  Automation Machinery Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Industrial Machinery Manufacturing

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