Field Service Manager

AES; Impington; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Annual bonus

Private healthcare

Pension

Enhanced family benefits

Hybrid working

Job summary

AES in Cambridge is seeking a Field Service Manager to join a collaborative engineering team and provide advanced technical support for Field Service Engineers across a global installed base of electro‑mechanical systems. Hybrid work arrangement: 3 days on-site at Cambridge.

You will lead investigations, generate diagnostic procedures, support CAPA within the Quality Management System, and drive improvements in customer experience and field performance while coordinating with Product Development

Qualifications

• Degree in Engineering or time-served engineering experience.
• Experience supporting/troubleshooting complex electro-mechanical systems.
• Experience carrying out structured root cause investigations.
• Experience in regulated environments (medical devices, robotics, aerospace, defence or similar) is advantageous.

Responsibilities

• Provide second and third-line technical support for Field Service Engineers.
• Investigate complex issues using structured root cause analysis.
• Produce diagnostic procedures, service documentation and technical instructions.
• Support CAPA within the Quality Management System.
• Lead improvement projects to enhance customer experience and field performance.
• Support risk management in a regulated engineering environment.
• Act as the technical bridge between Product Development, Quality and Field Service.

Skills

Root cause analysis

Technical support

Problem solving

Team collaboration

Education

Degree in Engineering

Job description

Field Service Manager

Location: Cambridge (Hybrid - 3 Days On-Site)

Salary: £40,000 - £50,000 + Bonus + Excellent Benefits

The Role

Working as part of a highly collaborative engineering team, you will provide advanced technical support for Field Service Engineers across a global installed base of sophisticated electro-mechanical systems. Other responsibilities will include, but are not limited to:

• Providing second and third-line technical support for Field Service Engineers.
• Investigating complex technical issues using structured root cause analysis techniques.
• Producing high-quality diagnostic procedures, service documentation and technical instructions.
• Supporting Corrective and Preventative Actions (CAPA) within the Quality Management System.
• Leading improvement projects that enhance customer experience and field performance.
• Supporting risk management activities within a highly regulated engineering environment.
• Acting as the technical bridge between Product Development, Quality and Field Service.

The Person

Candidates suitable for consideration should be able to demonstrate:

• Degree qualified (or equivalent) in Engineering or be a Time Served Engineer with relevant experience
• Experience supporting or troubleshooting complex electro-mechanical systems.
• Experience carrying out structured root cause investigations.
• Experience within Medical Devices, Robotics, Aerospace, Defence, Automotive or another highly regulated engineering environment would be highly advantageous.

The successful candidate will enjoy a salary of £40,000-£50,000, annual bonus, private healthcare, pension, enhanced family benefits, hybrid working and the opportunity to join one of the UK's most exciting engineering organisations developing genuinely world-leading technology.

Do you have the technical curiosity and problem-solving mindset to take on this challenge?