Client-Facing Technical Support Consultant

Jobtailor; Greater London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Jobtailor in London is seeking a client-focused technical consultant to own the trusted advisor relationship with trading desks, brokers, and IT teams. You will ensure Sphere environments are healthy, performant, and aligned with business goals through proactive reviews and monitoring.

You will drive incidents to resolution, collaborate with engineering on root causes, deliver onboarding and product training, and scope technical feasibility during discovery calls for large-scale roll-outs.

Qualifications

• 2:1 or above within a Computer Science degree (or directly related subject).
• At least a couple of years experience in either a client facing/technically focused role post-graduation.
• Demonstrate a genuine passion for tech outside of work, especially using AI.
• Curiosity in approach to problem-solving.
• Excellent spoken and written English, confident and able to speak to all levels of seniority within clients.
• Excellent organisation, communication, and consulting mindset.
• Willingness and ability to travel for client meetings, workshops, and in-person engagements.

Responsibilities

• Own the client relationship from a technical perspective – act as the trusted advisor and primary point of contact for trading desks, brokers, and IT teams.
• Ensure each client’s Sphere environment is healthy, performant, and aligned to their business goals through proactive reviews and monitoring.
• Drive incident and problem resolution – take ownership of technical issues from initial triage to post-incident review.
• Collaborate with engineering to diagnose root causes.
• Deliver onboarding sessions, product training, and workflow guidance to help users get the most from Sphere’s technology solutions.
• Join discovery calls to scope technical feasibility, identify integration points, and estimate implementation effort for client solutions or large-scale roll-outs.
• Capture feedback and translate real-world trading and brokerage workflows into actionable insights for our Product and Engineering teams.

Skills

Curiosity

Excellent Organisation

Consulting Mindset

Education

2:1 Computer Science degree

Tools

Technical Issue Triage

Root Cause Diagnosis

Integration Scoping

Workflow Guidance

Computer Science Degree

Job description

• Own the client relationship from a technical perspective – act as the trusted advisor and primary point of contact for trading desks, brokers, and IT teams.
• Ensure each client’s Sphere environment is healthy, performant, and aligned to their business goals through proactive reviews and monitoring.
• Drive incident and problem resolution – take ownership of technical issues from initial triage to post-incident review.
• Collaborate with engineering to diagnose root causes.
• Deliver onboarding sessions, product training, and workflow guidance to help users get the most from Sphere’s technology solutions.
• Join discovery calls to scope technical feasibility, identify integration points, and estimate implementation effort for client solutions or large-scale roll-outs.
• Capture feedback and translate real-world trading and brokerage workflows into actionable insights for our Product and Engineering teams.

Requirements

• 2:1 or above within a Computer Science degree (or directly related subject).
• At least a couple of years experience in either a client facing/technically focused role post-graduation.
• Demonstrate a genuine passion for tech outside of work, especially using AI.
• Curiosity in approach to problem-solving.
• Excellent spoken and written English, confident and able to speak to all levels of seniority within clients.
• Excellent organisation, communication, and consulting mindset.
• Willingness and ability to travel for client meetings, workshops, and in-person engagements.

🔍 ATS Optimization Keywords
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Hard Skills

• Computer Science Degree
• Technical Issue Triage
• Root Cause Diagnosis
• Integration Scoping
• Workflow Guidance

Soft Skills

• Curiosity
• Excellent Organisation
• Consulting Mindset