Regional Client Experience & Operations Specialist

Jobtailor; Manchester; On-site; GBP 23,000 - 29,000; Full time

Job summary

Jobtailor in Manchester is seeking a customer-focused professional to join our client services team. You will handle administrative tasks, process account updates, and issue certifications while ensuring accurate, timely responses to client requests.

Alongside the duties listed, you will manage pre- and post-audit activities, resolve issues as the first point of contact, and contribute to internal training.

Qualifications

• Experience working in a customer support role.
• Strong communication skills.
• Ability to organise and multitask.
• Competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook).
• Ability to work under pressure and to tight deadlines.

Responsibilities

• Support service delivery to allocated clients by processing administrative tasks.
• Manage suspensions, deregistration, and account status updates.
• Issue certifications.
• Conduct pre-audit contact and confirmation.
• Manage client non-conformance issues.
• Administer pre- and post-audit activities.
• Effectively manage client requirements in line with business needs.
• Collaborate with colleagues and the broader business to address client needs and resolve issues as the first point of contact.
• Contribute to and develop internal peer-to-peer training within the department.
• Act as the first responder to client issues and complaints, working with relevant departments to resolve them.
• Maintain a customer-centric, right-first-time approach to all activities and communications.
• Proactively working with customers to provide a tailored and unique experience.
• Identifying opportunities to improve the customer journey and supporting with business improvement initiatives to support this
• Attendance and presentation of KPI’s in the regional field meetings
• Perform any other duties as assigned by management

Skills

Customer support

Communication

Organisational skills

Multitasking

Tools

Microsoft Office

Job description

• Support service delivery to allocated clients by processing operational administrative tasks, including updating and maintaining accounts
• Managing suspensions, deregistration, and account status updates
• Issuing certifications
• Conducting pre-audit contact and confirmation
• Managing client non-conformance issues
• Administering pre- and post-audit activities
• Effectively manage client requirements in line with business needs
• Collaborate with colleagues and the broader business to address client needs and resolve issues as the first point of contact
• Contribute to and develop internal peer-to-peer training within the department
• Act as the first responder to client issues and complaints, working with relevant departments to resolve them
• Maintain a customer-centric, right-first-time approach to all activities and communications
• Proactively working with customers to provide a tailored and unique experience
• Identifying opportunities to improve the customer journey and supporting with business improvement initiatives to support this
• Attendance and presentation of KPI’s in the regional field meetings
• Perform any other duties as assigned by management

Requirements

• Experience working in a customer support role
• Strong Communication Skills
• Ability to organise and multitask
• Competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook).
• Ability to work under pressure and to tight deadlines

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

• Microsoft Office
• Word
• Excel
• PowerPoint
• Outlook

Soft Skills

• communication
• organization
• multitasking
• customer-centric approach
• problem-solving
• collaboration
• training development
• time management
• adaptability
• customer support