Technical Sales Support Engineer

WR Engineering; Milton Keynes; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading engineering company in Milton Keynes seeks a Technical Sales Support Engineer with a mechanical background. The successful candidate will provide technical support to customers, assist with sales growth, and manage product lifecycle. Ideal applicants will have a degree in Mechanical Engineering and excellent communication skills. A competitive salary of £35K-£40K plus a benefits package is offered in an inclusive workplace.

Benefits

Private medical cover

Life assurance

Retail discounts

25 days holiday + holiday trading scheme

Extensive training and professional development opportunities

Qualifications

• Experience in an engineering environment, preferably with automation systems knowledge.
• Previous experience in technical sales support or applications engineering is a plus.

Responsibilities

• Provide technical support to customers and colleagues via phone and email.
• Process requests for special product variations.
• Conduct market and competitor analysis.

Skills

Strong communication skills (telephone, email, presentations, webinars)

Methodical and solutions-focused approach

Hands-on diagnostic/testing skills

Ability to manage multiple projects

Education

Degree, HNC or HND in Mechanical Engineering (or related discipline)

Job description

Overview

Technical Sales Support Engineer (Mechanical Bias)

Location: Milton Keynes (office-based)

Contract: Permanent, Full-time (37.5 hours per week)

Hours: Mon-Thu 08:30-16:45, Fri 08:30-15:30

About the Company: Our client is a global leader in automation and fluid control solutions, supplying innovative technologies across multiple industries including automotive, food & beverage, packaging, and life sciences. Their UK headquarters in Milton Keynes houses design, manufacturing, training, and customer support facilities.

The Role

We are seeking a Technical Sales Support Engineer (Mechanical Bias) to provide expert support to customers and the external sales team on technical matters. This varied and rewarding role will involve working with a broad range of products, with a particular focus on pneumatic automation and thermo temperature control systems.

You'll play a key role in supporting sales growth through training, technical problem-solving, and proactive promotion of both new and existing products.

Key responsibilities

• Providing technical support to customers and colleagues via phone and email
• Processing requests for special product variations
• Analysing and reporting on customer product returns
• Supporting new product development proposals
• Conducting market and competitor analysis
• Assisting the sales team with customer visits and application development
• Managing product lifecycle, including training, introductions, and product replacements

The Person

We\'re looking for a methodical and solutions-focused engineer who enjoys tackling challenges and communicating technical information with clarity.

Essential skills and experience:

• Degree, HNC or HND in Mechanical Engineering (or related discipline)
• Experience in an engineering environment, with hands-on diagnostic/testing skills
• Strong communication skills (telephone, email, presentations, webinars)
• Organised, logical, and able to manage multiple projects effectively
• Confident in presenting and explaining technical subjects

Desirable experience:

• Automation systems or system design knowledge
• Previous experience in technical sales support or applications engineering

What\'s on Offer

• Competitive salary (£35K-£40K + benefits package, including:
• Private medical cover
• Life assurance
• Retail discounts
• 25 days holiday + holiday trading scheme
• Extensive training and professional development opportunities
• A supportive, diverse, and inclusive culture with a commitment to sustainability

WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent and contract jobs UK wide.

WR is acting as an Employment Agency in relation to this vacancy