Technical Sales & Contracts Specialist

Rotork; Bath; On-site; GBP 26,000 - 34,000; Full time

Job summary

Rotork in Bath is seeking a proactive Customer Service professional to manage quotations, review technical specs, and liaise with external sales teams. You will ensure accurate orders, respond to enquiries promptly, and maintain high service standards for a global customer base.

You will work closely with the Service Department and Customer Service Team Leader to deliver a seamless experience, developing technical and commercial knowledge in a technical sales environment.

Qualifications

• Experience working with ERP systems and handling quotations.
• Proven ability to deliver exceptional customer service in a fast-paced environment.
• Strong communication skills across all levels of the organisation.

Responsibilities

• Process quotations accurately and within agreed timescales.
• Review technical documentation, specifications and customer purchase orders before contracts are issued.
• Respond to customer enquiries promptly, providing a professional and customer-focused service.
• Maintain departmental KPIs and service standards.

Skills

ERP systems

Quotation handling

Customer service excellence

Strong communication

Tools

ERP software

Quotation processing software

Job description

Rotork in Bath is seeking a proactive Customer Service professional to manage quotations, review technical specs, and liaise with external sales teams. You will ensure accurate orders, respond to enquiries promptly, and maintain high service standards for a global customer base.

You will work closely with the Service Department and Customer Service Team Leader to deliver a seamless experience, developing technical and commercial knowledge in a technical sales environment.