Dynamics 365 Applications Support Engineer

Rotork plc; Bath; On-site; GBP 40,000 - 55,000; Full time

Job summary

Rotork plc, a leader in flow control and instrumentation, seeks a Business Application Engineer in Bath to manage IT Applications Support activities. You will provide advanced technical support for critical business applications, ensuring prompt resolution of incidents and high system availability.

Ideal candidates must possess expertise in Microsoft Dynamics 365, ITIL knowledge, and strong analytical skills. Responsibilities include incident management, application updates, and continuous improvement using ITIL best practices.

Qualifications

• Expertise in Microsoft Dynamics 365 with relevant certifications.
• Proven experience in a Business Application role.
• Good understanding of ITIL framework and ITSM best practices.

Responsibilities

• Respond to incidents related to applications through the Service Desk.
• Diagnose and resolve application issues following procedures.
• Implement and manage application updates and security patches.

Skills

Microsoft Dynamics 365 expertise

Operational understanding of ITIL

Analytical and problem-solving skills

Organizational skills

Communication skills

Education

ITIL certification (Foundation level or above)

Microsoft Dynamics 365 Fundamentals certifications

Tools

Power Platform

D365 CE and FinOps

Job description

Rotork plc, a leader in flow control and instrumentation, seeks a Business Application Engineer in Bath to manage IT Applications Support activities. You will provide advanced technical support for critical business applications, ensuring prompt resolution of incidents and high system availability.

Ideal candidates must possess expertise in Microsoft Dynamics 365, ITIL knowledge, and strong analytical skills. Responsibilities include incident management, application updates, and continuous improvement using ITIL best practices.