Technical Repair Engineer

TN United Kingdom; Hales; On-site; GBP 43,000 - 53,000; Full time

Job summary

Join a forward-thinking energy company that is reshaping how we power the planet. As a Service & Repair Engineer, you will play a critical role in delivering exceptional service to customers, ensuring timely repairs and maintenance of heating systems. With a focus on sustainability and community support, this position offers not just a job, but a chance to be part of a mission to create a greener future. You will receive comprehensive support from experienced colleagues and managers, making your growth and success a priority. If you're passionate about energy efficiency and customer service, this is the role for you.

Benefits

Flexible Work Options

Support for Well-being

Career Development Opportunities

Qualifications

• 3 years of qualified experience in fault finding and diagnosis.
• Current ACS qualifications in gas safety and heating.

Responsibilities

• Ensure customers receive timely service and repairs.
• Represent the company while attending service visits and breakdowns.

Skills

Customer Experience

Fault Finding

Electrical Knowledge

Boiler Systems Knowledge

Education

Current ACS Qualifications (CCN1, CENWAT, CKR1, HTR1)

NVQ, C&G or equivalent in plumbing or heating

Job description

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We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels while living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’re the household heroes powering 1 in 3 homes in the UK – but supplying energy is just part of what we do. We’re making the UK’s homes greener and more energy efficient, together with our friends at Hive. By using their clever tech like thermostats, heat pumps, solar panels, and EV chargers, we’re making it cheaper and easier to reduce your home’s carbon footprint. And with our Peak Save programme, we’re actively rewarding better energy use too.

About your role:

We need Service & Repair engineers to join our team of experienced Gas Engineers, to ensure that our customers get the help they need, when they need it. You will play a pivotal part in our British Gas's Service Promise of same-day fix for our customers.

Base Salary is £43,733 with uncapped OTE - £53,000 is a realistic expectation through our fantastic field reward scheme.

Being there for our customers is our priority. Whether attending an annual service visit or a complex breakdown, you will be representing British Gas in the customer’s home. You will have plenty of support from our managers, mentors, and engineer colleagues, but some jobs can be challenging, and experience working across different boilers, central heating systems, and manufacturers is essential.

Here's what we’re looking for:

• A dedicated focus on providing outstanding customer experience on every visit
• Current ACS qualifications (CCN1, CENWAT, CKR1 & HTR1) NVQ, C&G or equivalent in plumbing or heating
• 3 years of qualified experience in fault finding and diagnosis
• Electrical knowledge, including wiring and fault finding on S-plan, Y-plan, and combination systems and boilers

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.