Technical Repair Engineer

British Gas; Birmingham; On-site; GBP 43,000 - 51,000; Full time

Job summary

Join a leading energy company as a Service & Repair Engineer, focusing on delivering exceptional customer service while working with advanced heating systems. Enjoy a competitive salary with opportunities for growth in a supportive environment dedicated to sustainability.

Qualifications

• At least 3 years of fault finding and diagnosis experience.

Responsibilities

• Deliver same-day fixes for customers.
• Support customers through various service visits.

Skills

Customer Experience

Fault Finding

Electrical Knowledge

Education

ACS Qualifications (CCN1, CENWAT, CKR1 & HTR1)

Job description

1 week ago Be among the first 25 applicants

Join us, be part of more.

We’re more than an energy company; we’re a family of brands revolutionising how we power the planet. We’re energisers, a team of 21,000 colleagues energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels. We are committed to igniting positive change in our communities. Here, you will find more purpose, passion, and potential. That’s why working here is #MoreThanACareer. We do energy differently—we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.
We’ve powered UK homes and businesses for over 200 years. Now, we’re making the UK greener and more energy efficient, moving closer to Net Zero. Using smart tech like thermostats, heat pumps, solar panels, and EV chargers, we’re helping our customers reduce their carbon footprint with easier, cheaper solutions.

About your role:

We need Service & Repair engineers to join our team of experienced Gas Engineers. Your role is pivotal in delivering British Gas’s Service Promise of same-day fixes for our customers. You will represent British Gas in customers’ homes, supporting them through various service visits, from routine to complex breakdowns. Experience working with different boilers, central heating systems, and manufacturers is essential.

Base salary is £43,733, with an uncapped OTE of around £50,400 through our reward scheme.

Supporting our customers is our priority. You will have support from managers, mentors, and colleagues, but some jobs may be challenging, requiring broad experience in fault finding and diagnosis across various systems.

What we’re looking for:

• A dedicated focus on delivering outstanding customer experience
• Current ACS qualifications (CCN1, CENWAT, CKR1 & HTR1) or equivalent in plumbing or heating
• At least 3 years of fault finding and diagnosis experience
• Electrical knowledge, including wiring and fault finding on S-plan, Y-plan, and combination systems and boilers

Why apply?

We’re a people-first organization. Our total rewards are designed to support your physical, emotional, and financial well-being, offering flexibility to meet your needs. Discover more about why British Gas is a great place to work at this link.

If you’re energetic, passionate about sustainability, and eager to grow personally and professionally, join us. Share your story with us throughout the recruitment process so we can support your journey.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Utilities