Technical Real Estate Support Specialist

Visual Lease; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Full private medical cover

Dental cover

Life Assurance

28 days annual leave

Competitive pension

Season ticket loans

Enhanced maternity and paternity pay

Job summary

A leading global provider of real estate information is seeking a Customer Support Specialist to join their Technical Support team in London. In this role, you will provide essential support to estate and letting agents, ensuring client property listings are accurately processed and displayed. The ideal candidate should have prior customer support experience, a proficiency in Microsoft Suite and Zoho, as well as excellent communication skills. This position offers a collaborative environment and competitive benefits including private medical cover and generous annual leave.

Qualifications

• Handle inbound and outbound calls in a professional manner.
• Provide effective email-based support and troubleshooting.
• Demonstrate interest in the real estate industry.

Responsibilities

• Provide technical and customer support to estate and letting agents.
• Liaise with clients to maintain automated data connections.
• Independently troubleshoot live service issues.

Skills

Call centre or customer support experience

Proficient in Microsoft Suite (Apps)

Knowledge of major internet browsers

Strong communication skills

Excellent time management

Education

Bachelor's degree or equivalent experience

Tools

Zoho CRM

Zoho Desk

Job description

A leading global provider of real estate information is seeking a Customer Support Specialist to join their Technical Support team in London. In this role, you will provide essential support to estate and letting agents, ensuring client property listings are accurately processed and displayed. The ideal candidate should have prior customer support experience, a proficiency in Microsoft Suite and Zoho, as well as excellent communication skills. This position offers a collaborative environment and competitive benefits including private medical cover and generous annual leave.