Technical Support Analyst — Real Estate SaaS Expert

Visual Lease; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Full private medical cover

Dental cover

Life Assurance

28 days annual leave

Competitive pension

Season ticket loans

Enhanced maternity and paternity pay

Job summary

CoStar Group in London is seeking a Technical Support Analyst to become a product expert for the CoStar Real Estate Manager platform. You will handle inquiries via email, phone and virtual calls and resolve issues to ensure customer satisfaction.

You will diagnose complex technical problems, maintain CRM data in Salesforce, and collaborate with cross-functional teams to deliver high-quality service while meeting SLA targets.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1+ year related experience interacting directly with customers and resolving customer concerns or challenges.
• 6+ months of SQL experience (academic or professional).
• Experience with database and web-based software.

Responsibilities

• Become a product expert and master application tools.
• Respond to customer inquiries via email, phone and virtual calls.
• Diagnose complex technical issues and research solutions.
• Maintain customer case data in the CRM (Salesforce).
• Meet or exceed SLA while delivering high-quality service.
• Collaborate with cross-functional teams to ensure seamless support.

Skills

Customer interaction

Problem solving

Detail oriented

Strong communication

Organizational skills

Technical curiosity

Education

Bachelor’s degree or equivalent

Tools

SQL

CRM (Salesforce)

Database and web-based software

Job description

CoStar Group in London is seeking a Technical Support Analyst to become a product expert for the CoStar Real Estate Manager platform. You will handle inquiries via email, phone and virtual calls and resolve issues to ensure customer satisfaction.

You will diagnose complex technical problems, maintain CRM data in Salesforce, and collaborate with cross-functional teams to deliver high-quality service while meeting SLA targets.