Technical Programme Manager - Customer Fulfilment

Tesco Technology; Welwyn Garden City; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Annual bonus scheme up to 20% of base salary

Holiday starting at 25 days plus Bank holidays

Private medical insurance

Paid maternity and paternity leave

Free 24/7 virtual GP service

Job summary

Tesco Technology is seeking a Technical Program Manager to lead and deliver projects in customer fulfillment. This role involves driving transformation through effective program management while collaborating with stakeholders across the organization.

The successful candidate will possess excellent communication skills and experience in handling ambiguous projects. In addition, the position offers an annual bonus, generous holiday, and private medical insurance, contributing to a supportive work environment.

Qualifications

• Experience defining and delivering Programs/Projects in a large organization.
• Ability to work autonomously and build relationships with diverse stakeholders.
• Experience shaping programs with ambiguous scope and uncertain delivery approach.

Responsibilities

• Drive, manage and deliver Project/Programs from Ideation through to Launch.
• Develop and deliver stakeholder engagement strategies.
• Create persuasive communication materials for programs.

Skills

Self-starter

Excellent communication skills

Good MS Office skills

Education

Project/Programme qualification (e.g. APM/MSP)

Job description

The Customer Fulfilment TPM Team are an ambitious group of individuals who are at the heart of enabling Technical Transformation in our Customer Fulfilment domain. Our Team is responsible for a diverse portfolio of projects and programmes that impact colleagues and customers across the UK, Republic of Ireland & Central Europe. Looking at both picking in store, but also Automation picking in stores and colleague only sites.

We have a well-established TPM Team whose mission it is to deliver transformation and value led Technical change for our colleagues and our customers. And we recognise that Technical Programme Management is a critical element of enabling our continued ability to transform how we operate and keep our business flexible, enabling us to realise our benefits.

Role purpose

To successfully drive, manage and deliver Project/Programs of work from Ideation through to Launch, to ensure programme/project benefits are realised and the change is sustained.

The candidate will be part of the TPM Team which is 10 people strong and will be expected to work on a broad range of projects/programs that will require engagement with senior leaders, stakeholders and peers from UX/UI, Product & Engineering as well as other Technical Program Managers.

You will be responsible for

Reporting to a Lead Technical Program Manager you will be responsible for Driving, leading and delivering the Projects and Programs within your remit.

Programme strategy

Defining, establishing & delivering work within an agreed and aligned Programme Strategy, learning from existing program practices we have within the team, as well as bringing fresh new ideas to the Team & Tesco. This will include assessing the viability and value of a program or project and the readiness of the teams and stakeholders to take on the program.

Stakeholder management

Develop and deliver stakeholder engagement strategies and plans. Identify, manage, and communicate effectively with a diverse group of stakeholders. Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner both verbally and written. Ability to influence without authority and report, present, manage meetings and facilitate effectively.

Program Communications

Be able to create a persuasive storyline/ case for change to support your program, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages and are on brand.

Program training

Identifying education and training requirements and working closely with the Training Team to develop suitable solutions and training offers.

People-focused

Be the ‘go to’ person for expertise on how to deliver and manage Programs. Represent the end user and Support Teams throughout and understand the experiences of both the customer and teams supporting the processes. Assist in the provision of transition support to a sustainable business as usual environment.

You will need

• Self-starter with the ability to work autonomously
• Experience of defining and delivering Programs/Projects within a large organisation
• Experience of shaping programs with ambiguous scope and uncertain delivery approach
• Personal, relatable character, able to build relationships with a diverse set of stakeholders
• Excellent communication skills (verbal, written and listening)
• Good MS Office skills

Desirable Characteristics/Skills/Qualifications

• Ability to work with pace and ambiguity
• Skills and passion for people and coaching
• Background in the retail sector
• Project/Programme qualification e.g. APM/MSP

Whats in it for you?

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.