Technical Programme Manager - Customer Fulfilment

Tesco; Digswell; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Flexible working

Disability Confident Leader

Job summary

Tesco UK is looking for a Technical Program Manager to drive and deliver multi-project programs from ideation to launch, realising benefits and sustaining change across our UK and international teams. You will work with senior leaders across UX/UI, Product and Engineering, shaping programs in a fast-paced retail technology environment.

The role emphasises stakeholder management, clear communications, and a customer-focused mindset, with a mix of office and remote collaboration in a hybrid setup.

Qualifications

• Self-starter with the ability to work autonomously.
• Experience of defining and delivering programs/projects within a large organisation.
• Experience of shaping programs with ambiguous scope and uncertain delivery approach.
• Personal, relatable character, able to build relationships with diverse stakeholders.
• Excellent communication skills (verbal, written and listening).
• Good MS Office skills.

Responsibilities

• Drive, manage and deliver projects/programs from ideation through launch and benefits realisation.
• Engage with senior leaders and stakeholders across UX/UI, Product & Engineering and others.
• Define and deliver programme strategy, assess viability and value of a program.
• Develop stakeholder engagement strategies and manage communications and reporting.
• Identify education/training needs and support transitions to a sustainable BAU environment.

Skills

Self-starter

Program management

Ambiguity handling

Stakeholder mgmt

Communication

MS Office

Job description

The Customer Fulfilment TPM Team are an ambitious group of individuals who are at the heart of enabling Technical Transformation in our Customer Fulfilment domain. Our Team is responsible for a diverse portfolio of projects and programmes that impact colleagues and customers across the UK, Republic of Ireland & Central Europe. Looking at both picking in store, but also Automation picking in stores and colleague only sites.

We have a well-established TPM Team whose mission it is to deliver transformation and value led Technical change for our colleagues and our customers. And we recognise that Technical Programme Management is a critical element of enabling our continued ability to transform how we operate and keep our business flexible, enabling us to realise our benefits.

Role purpose: To successfully drive, manage and deliver Project/Programs of work from Ideation through to Launch, to ensure programme/project benefits are realised and the change is sustained.

The candidate will be part of the TPM Team which is 10 people strong and will be expected to work on a broad range of projects/programs that will require engagement with senior leaders, stakeholders and peers from UX/UI, Product & Engineering as well as other Technical Program Managers.

Reporting to a Lead Technical Program Manager you will be responsible for Driving, leading and delivering the Projects and Programs within your remit.

Programme strategy: Defining, establishing & delivering work within an agreed and aligned Programme Strategy, learning from existing program practices we have within the team, as well as brining fresh new ideas to the Team & Tesco. This will include assessing the viability and value of a program or project and the readiness of the teams and stakeholders to take on the program.

Stakeholder management: Develop and deliver stakeholder engagement strategies and plans. Identify, manage, and communicate effectively with a diverse group of stakeholders. Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner both verbally and written. Ability to influence without authority and report, present, manage meetings and facilitate effectively.

Program Communications: Be able to create a persuasive storyline/ case for change to support your program, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages and are on brand.

Program training: Identifying education and training requirements and working closely with the Training Team to develop suitable solutions and training offers.

People-focused: Be the ‘go to’ person for expertise on how to deliver and manage Programs. Represent the end user and Support Teams throughout and understand the experiences of both the customer and teams supporting the processes. Assist in the provision of transition support to a sustainable business as usual environment.

Essential Characteristics/Skills/Qualifications:

• Self-starter with the ability to work autonomously
• Experience of defining and delivering Programs/Projects within a large organisation
• Experience of shaping programs with ambiguous scope and uncertain delivery approach
• Personal, relatable character, able to build relationships with a diverse set of stakeholders
• Excellent communication skills (verbal, written and listening)
• Good MS Office skills

Desirable Characteristics/Skills/Qualifications:

• Ability to work with pace and ambiguity
• Skills and passion for people and coaching
• Background in the retail sector
• Project/Programme qualification e.g. APM/MSP

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.