Technical Product Support Engineer

TN United Kingdom; Doncaster; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Technical Product Support Engineer in Doncaster, where you'll play a vital role in supporting innovative Rail and Traffic Management products. This exciting position offers hybrid working arrangements, allowing you to engage with suppliers and customers both nationally and internationally. You'll be responsible for ensuring compliance with industry standards while enhancing product performance and reliability. If you're passionate about the rail industry and eager to make a difference, this is the perfect opportunity for you to advance your career.

Qualifications

• Relevant Engineering qualification (HNC / HND or equivalent experience).
• Experience with engineering, safety, and operational requirements.

Responsibilities

• Develop and implement supply chain derived engineering projects.
• Manage product warranty issues to enhance fleet performance.
• Build and maintain relationships with key stakeholders.

Skills

Engineering communication skills

Organizational skills

IT literacy

Education

HNC / HND in Engineering

Job description

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Technical Product Support Engineer, Doncaster

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Client:

Location:

Doncaster, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b73006ed4de9

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

TXM Recruit is excited to announce an opportunity for a Technical Product Support Engineer working with a leading manufacturer of innovative Rail and Traffic Management products.

Our client is seeking a Technical Support Engineer (Supplier facing) to join their Engineering team based at the Head Office in Doncaster. The role offers hybrid working arrangements.

You will ensure customer product and procurement support engineering needs are identified and supported across a range of products and markets, both nationally and internationally. This role involves liaising with suppliers to make engineering and technical decisions on behalf of the customer and the client, evaluating and mitigating risks in line with company policies.

Main Responsibilities:

1. Assist in developing and implementing supply chain derived engineering projects for the UK and overseas territories.
2. Ensure all technical support activities comply with industry standards, safety, and legislative requirements.
3. Manage product warranty issues to enhance fleet performance and reliability.
4. Identify and develop new products and services with customers, including engineering support and obsolescence management.
5. Participate in regular supplier-facing contract and technical meetings to represent the technical support services engineering function.
6. Build and maintain relationships with key stakeholders, customers, and suppliers.

Essential criteria:

1. Relevant Engineering qualification (HNC / HND or equivalent experience).
2. Experience with engineering, safety, and operational requirements.
3. Strong communication and influencing skills at all organizational levels.
4. Organizational skills.
5. IT literacy.
6. Full UK driving license (required for travel to customer and supplier sites).

If you are a driven and innovative Technical Support Engineer passionate about the rail industry, we want to hear from you! Take the next step in your career by submitting your CV.

TXM Recruit is an equal opportunities employer. We support applicants with specific requirements or needing reasonable adjustments during the selection process due to disability or health conditions.