Technical Product Specialist — Remote UK, Monthly Surrey Visits

Burns Sheehan Limited; England; Remote; GBP 45,000 - 65,000; Full time

Job summary

Burns Sheehan Limited is seeking a Technical Product Specialist to join its Product team. The role sits between Product, Engineering and Customer Success, taking ownership of technical investigations and customer integration support while helping prioritise product improvements.

Reporting to the Head of Product, this is an ideal move for someone from technical support, solutions engineering, pre-sales or integrations aiming for product management.

Qualifications

• Experience in a customer-facing technical role within a B2B technology environment.
• Good understanding of REST APIs, integrations and technical troubleshooting.
• Confidence working with both technical and non-technical stakeholders.
• Proactive, organised and ownership mindset.

Responsibilities

• Take ownership of technical investigations and support customer integrations, shaping how product improvements are prioritised and delivered.
• Act as a bridge between Product, Engineering and Customer Success to ensure smooth collaboration.

Skills

Customer-facing role

REST APIs & integrations

Technical troubleshooting

Stakeholder communication

Job description

Burns Sheehan Limited is seeking a Technical Product Specialist to join its Product team. The role sits between Product, Engineering and Customer Success, taking ownership of technical investigations and customer integration support while helping prioritise product improvements.

Reporting to the Head of Product, this is an ideal move for someone from technical support, solutions engineering, pre-sales or integrations aiming for product management.